You are here

Improvements needed on trust’s mental health ward

14 November 2017
South West London and St George's Mental Health NHS Trust
  • Media,
  • Hospitals,
  • Mental health hospital services

The Care Quality Commission has called for further improvements to be made on a ward at a south-west London mental health trust.

Ward 2 at Springfield University Hospital, an acute ward for adults of working age, is part of South West London and St George’s Mental Health NHS Trust.

CQC inspectors found that:

Staffing levels on the ward were not sufficient to ensure patient safety or to ensure that patients’ needs were met.

Patients reported that they would like more interaction with staff on the ward.

Further improvements to potential high risk ligature points were required.

Medicines were stored at the incorrect temperature.

Staff did not always ensure that male patients were prevented from entering the female part of the ward unobserved by staff.

Patients’ care plans did not record that patients had been involved in their development.

However, inspectors also found the following areas of good practice:

  • The ward was in the process of introducing the Dynamic Appraisal of Situational Aggression (DASA). The DASA is an assessment tool to assist in the prediction of violence and aggression.
  • Patients told us that staff were caring and compassionate and that they were listened to and involved in their care and treatment.
  • Risk assessments for patients were thorough and detailed. The multi-disciplinary team used a RAG rating (red, amber, green) system to indicate the level of risk regarding clients.

The new ward manager had a positive impact on the staff team and quality of care on the ward.

This was an unannounced focused inspection of one ward. CQC has not revised the ratings for the trust, which remains Good overall.

You can read the report in full on our website.

Paul Lelliott, Deputy Chief Inspector (lead for mental health), said:

“CQC has rated South West London and St George’s Mental Health NHS Trust as Good overall. However, there is always room for improvement and Ward 2 at Springfield University Hospital is a case in point. Although there is no rating attached to the latest inspection report there are areas where improvements could be made.”


For further information please contact Ray Cooling, Regional Engagement Manager (London), on 020 7448 9136 or call the press office on 020 7448 9401 during office hours. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
13 November 2017

Notes to editors

Whenever CQC inspects it will always ask the following five questions of every service:
  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Since 1 April, registered providers of health and social care services have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.