You are here
Hospiscare rated Outstanding by Care Quality Commission
The Care Quality Commission has found the quality of care provided by Hospiscare as ‘Outstanding’ overall following an inspection in March 2016.
Inspectors rated Hospiscare, located in Dryden Road, Exeter in Devon ‘Outstanding’ for being effective, caring, well-led and responsive to peoples’ needs and ‘Good’ for being safe.
A full report of the inspection has been published today at: www.cqc.org.uk/location/1-110465731
Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said:
“We received many positive comments about the care at Hospiscare and it’s encouraging to report that there was an openness to learn and deliver an exceptional level of personalised care.
“Staff had the right skills and knowledge to meet individual needs and should feel proud of the work they do and for the positive support they provide for end of life care
“Staff said morale was excellent and managers were visible, approachable and encouraged with professional development and education to learn new skills.”
“People should always be cared for by services that are safe, effective, caring, responsive to their needs, and well-led. I would encourage other providers to read this report, and the others we have published on services we have rated Outstanding, to see what they can learn.”
The report highlights a number of areas of Outstanding practice, including:
Demonstrating exceptional, forward thinking, and strong person-centred care in line with their clear vision and values, “because we value dying as an important part of living and believe that ‘every day matters’ to people approaching the end of their lives.”
Responding flexibly and efficiently to individual needs, people told us that staff acted with care, consideration and compassion, comments included“…I could not have managed without their support” and “I am very safe here.”
Hospiscare worked with a wide range of external services that provided end of life care such as, charities, community health professionals, hospitals and minority groups. For example, Hospiscares excellent end of life care work with the hospital influenced a CQC rating of Good for the hospitals department.
Providing a spiritual service supported by its own chaplain. The chapels were open to people of different faiths, beliefs and cultures and invited people from different religious and cultural groups to visit.
For being exceptionally well-led and managed, with an ethos to continually develop, support and encourage staff to learn and improve skills. Training extended to other care homes, GPs, prisons, medical students and schools.
Hospiscare went the extra mile to ensure people needs were met and people experienced a comfortable and dignified death in a place of their choosing. Feedback from the national website iWantGreatCare showed that 100% of people would recommend Hospiscare.
For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574 or, for media enquiries, call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters).
For general enquiries, please call 03000 61 61 61.
- Last updated:
- 29 May 2017
Notes to editors
In October 2014, CQC began to roll out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them. For further information, please visit: www.cqc.org.uk/content/making-mum-test-real-cqc-sets-out-its-new-model-inspecting-adult-social-care
Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. For further information on the upcoming requirement for providers to prominently display their CQC ratings, please visit: www.cqc.org.uk/content/display-ratings