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Hesketh House Care Home, Liverpool rated inadequate by Care Quality Commission and placed in special measures

4 January 2017
Hesketh House Care Home
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The Care Quality Commission (CQC) has told the providers of Hesketh House Care Home, Liverpool that they must make improvements to protect the safety and welfare of people living there.

CQC carried out its most recent inspection in October and November 2016. Inspectors found that the care being provided, was failing to provide care which was safe, effective, caring, responsive or well led.

The report published by CQC can be found on this website.

Some of the findings from the latest inspection included:

Staff telling inspectors that they felt there were not always enough staff to meet people's individual needs and keep them safe. There was no formal assessment of people's dependency and no available system to determine how staffing levels should alter to meet people's changing needs.

Debbie Westhead, Deputy Chief Inspector for Adult Social Care in the North, said:

“The care provided at Hesketh House was of a poor standard. Assessments did not always take into account available information and care plans did not always reflect professional advice. Reviews of care plans and risks associated with the delivery of care were not always detailed.

“We found seven breaches of regulations. These related to person centred care, dignity and respect, need for consent, safeguarding, safe care and treatment, good governance and staffing. We also found the provider in breach of the regulation that requires them to notify the CQC of events at the home. This is not acceptable, it is clear the provider has a number of issues it must address.

“The service was not well led. My inspectors found that effective audits on the quality and standard of care at the home had not been undertaken and self-audits by the registered manager did not reflect the situation found at the inspection.

“This is a very disappointing report. People are entitled to services that deliver consistently good care and with an overall rating of Inadequate, Hesketh House Care Home, will be placed in special measures by CQC. This regime is designed to make sure there is a timely and coordinated response to inadequate care and we will use it alongside our enforcement policy.

“We have been working with Liverpool City Council to ensure that people living at the home are not at undue risk. We will continue to monitor this care home.”


For further information, please contact CQC Regional Engagement Manager David Fryer on 07901 514220.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

All adult social care services inspected since 1 April 2015 that receive an overall rating of Inadequate will be placed into special measures by CQC. The regime is designed to make sure there is a timely and coordinated response to inadequate care and we will use it alongside our enforcement policy.


When a service is in special measures it is the provider’s responsibility to improve, seeking appropriate support from its own resources and from other relevant organisations. When we can, we will signpost providers to improvement support agencies.


Those services will be inspected again within six months. If a service demonstrates improvements and is no longer rated as inadequate for any of the five key questions we will take it out of special measures. If sufficient improvements have not been made and there remains a rating of inadequate for any key question or overall, we will take further action which may include cancelling the registration of that service.


More information can be found on our special measures process here:


Since 1 April, providers have been required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. For further information on the display of CQC ratings, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.