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Hertfordshire care home is rated Outstanding by the Care Quality Commission

29 June 2016
  • Media

The Care Quality Commission has found the quality of care provided by Fonthill House care home, St Albans, to be Outstanding overall following an inspection carried out in March.

Fonthill Care Limited runs the service which provides nursing and palliative care for up to 64 older people. At the time of CQC’s inspection 57 people were living at the home.

Inspectors found that people were at the heart of the service and saw examples of how the home had improved the quality of people’s lives. Staff were caring and compassionate and people were provided with safe, responsive, caring, effective and well-led care.

A full report of the inspection has been published on CQC’s website:

Under CQC’s programme of inspections, all adult social care services are given a rating according to whether they are safe, effective, caring, responsive and well-led. Fonthill House was rated Outstanding overall, Outstanding for being responsive and well-led and Good for being safe, effective and caring.

Jemima Burnage, CQC’s Head of Inspection for Adult Social Care in the central region said:

“We were impressed with what we found during our inspection of Fonthill House.

“People told inspectors they felt safe and secure and were central to everything at the home. Care and support plans were reviewed regularly in consultation with the individuals concerned and, where needed, family members to ensure the service continued to meet their changing needs.

“There were plenty of staff available to meet people's care needs at all times and they provided support based on people’s individual needs and preferences.

“People living at the home, and their relatives, told inspectors they felt they could raise concerns and said they were confident concerns would be resolved without delay, if they did.

“Staff at the home were competent and knowledgeable about people's health and care needs and treated those in their care with dignity and respect. The privacy and confidentiality of those using the service was maintained at all times, they were offered a wide range of innovative activities and were supported to pursue hobbies. The service had established excellent links within the local community.

“The people we spoke to were positive and complimentary about the service and they said management and staff consistently strived to improve the quality of lives of everyone who passed through the home’s doors. “

All of this meant people received a high standard of care, which is why it has been rated Outstanding.”

Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:

“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”


For further information, please contact Louise Grifferty, Regional Engagement Manager on 07717 422917 or Regional Engagement Officer, Helen Gildersleeve on 0191 233 3379. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters.

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. For further information on the upcoming requirement for providers to prominently display their CQC ratings, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.