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Havering GP practice rated as Inadequate by CQC

9 May 2017
Dr Rana Chowdhury
  • Media,
  • GP and GP out-of-hours services

A Havering GP practice has been rated Inadequate and placed into special measures following a Care Quality Commission inspection in January 2017.

Dr Rana Chowdhury’s practice at Oak Lodge, Romford, was rated Inadequate for being safe and well-led. It was rated Requires Improvement for being effective. For being caring and responsive it was rated as Good.

Some of the actions the practice must now take include:

  • Put a system in place to ensure mandatory training for staff regarding fire safety, safeguarding and infection control is up to date.
  • Improve the monitoring of patients on high risk medicines.
  • Investigate safety incidents thoroughly and ensure that the procedures are adhered to and there are effective reporting systems in place.
  • Establish a system for disseminating and acting upon national patient safety alerts to ensure that staff are aware of the process.
  • Review what emergency drugs are kept and the system for ensuring they are fit for purpose.

The practice should also: establish a system to monitor uncollected prescriptions; review how patients with caring responsibilities are identifies and supported and ensure that staff have the capability to use clinical computer systems.

Michele Golden, CQC's Head of General Practice Inspection, said:

“We are placing the Dr Rana Chowdhury’s practice into special measures. This will be for a period of six months when we will inspect the practice again to consider whether sufficient improvements have been made. If we find that the provider is still providing inadequate care we will take steps to cancel its registration with CQC."

“We did though find that patients said they were treated with compassion, dignity and respect, and they were involved in their care and decisions about their treatment."

“Information about services and how to complain was available and easy to understand. Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.”

You can read the report in full on our website.


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Last updated:
29 May 2017

Notes to editors

Under CQC’s new programme of inspections led by Professor Steve Field, Chief Inspector of General Practice, all of England’s GP practices are being inspected and given a rating.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.