The Care Quality Commission (CQC) has rated Dr Mohamed Hazeldene in Havant, South Hampshire, as Inadequate and has placed the practice into special measures following an inspection that took place in November 2015.
The full report from the inspection has been published on the CQC website.
Inspectors found that Dr Hazeldene was providing caring services to patients, but was failing to provide services that were effective and well led, and required improvement in order to provide services that were safe and responsive.
Patient outcomes were below the local average and there was no available evidence to demonstrate that effective audits were taking place to help drive improvements in practice performance.
The practice did not assess, monitor or mitigate risks related to the health, safety and welfare of patients. In particular, risk assessments had not been completed or acted upon.
Staff training had not been planned or completed by all members of staff. Although staff understood and fulfilled their responsibilities to raise concerns and report incidents, reviews and investigations were not thorough enough to ensure learning was effectively shared and acted upon.
The majority of patients told CQC that they were treated with compassion, dignity and respect. However, some patients told inspectors that they did not feel cared for, supported or listened to.
Ruth Rankine, Deputy Chief Inspector of General Practice said:
“In recent years, Dr Hazeldene has made significant improvements to address concerns identified with medicines management, so it is disappointing that we found a number of fresh concerns at our most recent inspection.
“We have found significant areas of concern which is why we are placing the practice into special measures, which will enable them to receive a package of support to help them improve.
“We will continue to monitor progress and we will inspect the practice again in six months to check whether sufficient improvements have been made. I hope that the practice will take the necessary action for the sake of their patients, but if we find that services remain inadequate, we will consider taking further enforcement action.”
Ends
For further information please contact Yetunde Akintewe, CQC Regional Engagement Manager, on 07471 020 659. For media enquiries, journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. For general enquiries, please call 03000 61 61 61.
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Read our reports about Dr Mohamed Hazeldene.