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Havant GP surgery rated as Inadequate and placed into special measures

28 January 2016
Dr Mohamed Hazeldene
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission (CQC) has rated Dr Mohamed Hazeldene in Havant, South Hampshire, as Inadequate and has placed the practice into special measures following an inspection that took place in November 2015.

The full report from the inspection has been published on the CQC website.

Inspectors found that Dr Hazeldene was providing caring services to patients, but was failing to provide services that were effective and well led, and required improvement in order to provide services that were safe and responsive.

Patient outcomes were below the local average and there was no available evidence to demonstrate that effective audits were taking place to help drive improvements in practice performance.

The practice did not assess, monitor or mitigate risks related to the health, safety and welfare of patients. In particular, risk assessments had not been completed or acted upon.

Staff training had not been planned or completed by all members of staff. Although staff understood and fulfilled their responsibilities to raise concerns and report incidents, reviews and investigations were not thorough enough to ensure learning was effectively shared and acted upon.

The majority of patients told CQC that they were treated with compassion, dignity and respect. However, some patients told inspectors that they did not feel cared for, supported or listened to.

Ruth Rankine, Deputy Chief Inspector of General Practice said:

“In recent years, Dr Hazeldene has made significant improvements to address concerns identified with medicines management, so it is disappointing that we found a number of fresh concerns at our most recent inspection.

“We have found significant areas of concern which is why we are placing the practice into special measures, which will enable them to receive a package of support to help them improve.

“We will continue to monitor progress and we will inspect the practice again in six months to check whether sufficient improvements have been made.  I hope that the practice will take the necessary action for the sake of their patients, but if we find that services remain inadequate, we will consider taking further enforcement action.”


For further information please contact Yetunde Akintewe, CQC Regional Engagement Manager, on 07471 020 659.  For media enquiries, journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report about Dr Mohamed Hazeldene.

Patients registered with practices which are placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made. This does not mean that these practices will close.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students), People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the display of CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.