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Harrow’s Civic Medical Centre rated Inadequate by CQC

24 March 2017
Civic Medical Centre
  • Media,
  • GP and GP out-of-hours services

The Civic Medical Centre in Harrow, North West London, has been rated Inadequate overall after a Care Quality Commission inspection.

The practice, in Bethecar Road, which looks after 4320 people in the area, has now been recommended to be placed in special measures to help it improve following the inspection in January 2017.

Actions the practice must now take include:

  • Ensuring that care and treatment are provided in a safe way.
  • Ensure adequate arrangements are in place to respond effectively to emergencies.
  • Ensure that staff regularly receive training and that the relevant recruitment checks are carries out.

The practice should also: review the number of GP sessions provided; consider ways to ensure that patient dignity is respected in the practice’s minor surgery room; and take action to improve the identification of patients with caring responsibilities so that appropriate support can be provided.

Ursula Gallagher, CQC's Deputy Chief Inspector of General Practice said:

We are placing Civic Medical Centre into special measures. Services placed in special measures will be inspected again within six months."

“The service will be kept under review and if needed could be escalated to urgent enforcement action. Where necessary, another inspection will be conducted within a further six months, and if there is not enough improvement we will move to close the service by adopting our proposal to remove this location or cancel the provider’s registration. Special measures will give people who use the service the reassurance that the care they get should improve."

“We are pleased that patients we spoke to on the day and feedback from comment cards showed that patients found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.”

Patients registered with the practices being placed into special measures should be aware that a package of support is offered by NHS England and the Royal College of GPs to ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made.

A full report of this inspection has been published on our website 


For further information please contact Ray Cooling, Regional Engagement Manager (London), on 020 7448 9136 or call the press office on 020 7448 9401 during office hours. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
21 March 2018

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.