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Harrogate home care service is rated Outstanding by the Care Quality Commission

15 September 2015
  • Media

The Care Quality Commission (CQC) has rated the quality of care provided by Carefound Ltd as Outstanding.

The home care service in Harrogate, North Yorkshire, provides support to people in their own homes in the Harrogate, Ripon and Wetherby areas. During an announced inspection in June this year inspectors found that the provider was providing care which was safe, effective, caring, responsive to people’s needs and well led.

Overall, Carefound has been rated as Outstanding.

Under CQC’s new programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well led.

A full report of the inspection has been published today at

The service provided, and maintained, well rounded training and supervision for its staff which was thorough and enabled staff to deliver high quality care. Staff were able to access specialised training on dementia and a member of care staff had recently become a dementia friends champion and was working within the community to help make businesses and community resources more accessible for people living with dementia.

People that inspectors spoke with commented highly about the care they received and praised the staff that delivered it, relatives were equally complimentary about the caring approach the service delivered. Inspectors also received a positive recommendation from the local Healthwatch stating that they often referred families to the service for care.

Staff demonstrated their knowledge about the Mental Capacity Act 2005 and their responsibilities to it. People were fully supported to make their own decisions and were involved in their care planning, staff helped people maintain their independence when decisions were made on their behalf, they ensured that their best interests were considered and the least restrictive option was made. Inspectors saw evidence that the service put people’s quality of life at the centre of decision making.

People were matched to their carers by shared life experience, inspectors saw staff rotas that showed the service offered an excellent continuity of care where people would receive support from the same group of carers and the minimum call time was one hour, ensuring a positive relationship was developed.

The service was well led and all staff shared the vision and ethos for providing high quality care and consistently improving the service through learning from feedback. Management of the service sought knowledge and best practice from other healthcare professionals to supplement their own showing a commitment to ensure that the people they provided support to receive the best care possible.

Debbie Westhead, Deputy Chief Inspector for Adult Social Care in the North, said:

“We found that Carefound Ltd was providing an outstanding service to the people it supported and to their families, and the team there should be extremely proud of the work they do. It is particularly pleasing to note the many positive comments from people using the service and that they help people form a connection with their carers by matching them up based on shared life experience.

“It is very clear that Carefound Ltd has adopted a person centered approach to care and support. Staff act with utmost professionalism and management are dedicated to providing a safe, compassionate and high quality service that they continually seek to improve. It is for this and many other reasons why the service has received the highest rating we can give.”


For further information please contact CQC Regional Communications Officer Mark Humphreys on 0191 233 3519. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters.

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


CQC has published a full report detailing the findings of their inspection at:


In October 2014, CQC began to roll out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them. For further information, please visit:


Since 1 April, providers have been required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. For further information on the display of CQC ratings, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.