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Hampshire care home rated Outstanding by the Care Quality Commission

27 June 2017
  • Media,
  • Care homes with nursing

The Care Quality Commission (CQC) has found the quality of care provided by a care home in New Milton, Hampshire, to be Outstanding following an inspection in May 2017.

Inspectors rated Kingfishers, Outstanding for being caring and responsive to people’s needs and Good for being safe, effective and well-led.

Kingfisher’s is registered to provide accommodation for people who require nursing or personal care for up to 60 older people some of who may be living with dementia. The home is located a short walk from the town of Milford on Sea in Hampshire.

Deborah Ivanova, CQC's Deputy Chief Inspector of Adult Social Care, said:

“It was inspiring to find the staff at Kingfishers constantly looking for ways to improve care so people had positive experiences and led fulfilling lives. Excellent links with the local community, schools and charities have been developed to support the home and involve those living at Kingfishers."

“There was a real focus on developing staff’s knowledge and skills in order to provide high quality care. The home had a culture of promoting people’s independence, recognising their individuality and providing care and support that embraced their culture and diversity."

“People living in the service benefitted from outstanding end of life care where they and their relatives were looked after by highly skilled and compassionate staff."

“The team should be extremely proud of the work they do and for achieving an Outstanding rating.”

People at Kingfishers benefited from a caring and well run service. The home had links with external organisations, schools and charities and people using the service were actively encouraged to maintain links with the local community.

People received outstanding and compassionate end of life care. A specialised end of life nurse supported and instilled confidence in the knowledgeable and skilled staff to deliver quality end of life care. Soul Midwives were available to provide non-medical, holistic companions to support and facilitate gentle and tranquil deaths.

The home cared for people in a relaxed, warm and friendly manner. People were treated as individuals able to make their own decisions. They were supported by staff to fulfil their wishes. Care plans were personalised to focus on people’s strengths, abilities and what they were still able to do.

People’s physical, medical and social needs had been assessed before they moved into the service to provide the best possible personalised care for that person. A person with communication difficulties had a care plan in place to help staff recognise where the person experienced and signs of pain and assessed this according to Abbey Pain Scale. The Abbey Pain scale observes changes in facial expressions, behavioural and psychological changes in those who unable to articulate their needs clearly.

The full inspection report can be found on our website.


For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
27 June 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.