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Grimsby homecare agency is rated as Inadequate by the Care Quality Commission

15 September 2015
  • Media

The Care Quality Commission (CQC) has told Farringford Care Limited that they must make urgent improvements to the standards of care being provided to people using the service.

During unannounced inspections in June this year, inspectors found that the agency was failing to provide care which was safe, effective, caring, responsive to people’s needs or well led.

Under CQC’s programme of inspections, all adult social care services are being given a rating to help people choose care. Overall, Farringford Care Limited has been rated as Inadequate.

Farringford Care Limited provides care and support for people living in their own homes in the Grimsby and Cleethorpes area.

A full report from the inspection has been published on the CQC website:

The report highlights a number of areas of concern, including:

  • The service was placing people at risk because there was insufficient staff to ensure that people’s care and support needs could be met. Staffing rotas showed that some calls were missed due to staff shortages.
  • Staff training in how to protect people from abuse was not up to date and inspectors found evidence of incidents having occurred which had not been reported to the local authority safeguarding team or CQC.
  • People were not protected against the risks associated with medicines because the registered provider did not have appropriate arrangements in place for the safe administration and management of medication.
  • Care plans were not updated and failed to provide sufficient detail to guide staff in how they could meet people's needs. People did not always receive the care they required.
  • Inspectors found evidence of poor infection control practices and unsafe moving and handling techniques having been used by staff.
  • Policies and procedures in place had not been reviewed or updated and were not followed by the management team and systems in place to assess and monitor the quality of service that people received were ineffective.

Debbie Westhead, CQC’s Deputy Chief Inspector of Adult Social Care in the North, said:

“Whilst we received some positive comments from people using the service, inspectors identified some serious concerns regarding the use of unsafe practices and a failure to ensure people’s needs were met.

“Systems should be in place to monitor the quality of the service, and it is of significant concern that Farringford Care Limited did not have such systems in place to halt the deterioration in the service.

“Since the inspection we have been working closely with the local authority and local commissioners to ensure that people being provided support are not at risk. We have placed the agency in special measures and made it clear where action must be taken to address the concerns identified.

“We will re-inspect within six months to check whether sufficient improvements have been made. If we find that the service being provided remains inadequate, we will consider taking further steps to cancel its registration with CQC."


For further information please contact CQC Regional Communications Officer Mark Humphreys on 0191 233 3519. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team herePlease note: the press office is unable to advise members of the public on health or social care matters.

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


CQC has published a full report detailing the findings of their inspection:


In October 2014, CQC began to roll out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them.


Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. For further information on the requirement for providers to prominently display their CQC ratings, please visit:


Special Measures. All adult social care services inspected since 1 April 2015 that receive an overall rating of Inadequate will be placed into special measures by CQC. The regime is designed to make sure there is a timely and coordinated response to Inadequate care and we will use it alongside our


When a service is in special measures it is the provider’s responsibility to improve, seeking appropriate support from its own resources and from other relevant organisations. When we can, we will signpost providers to improvement support agencies.


Those services will be inspected again within six months. If a service demonstrates improvements and is no longer rated as inadequate for any of the five key questions we will take it out of special measures. If sufficient improvements have not been made and there remains a rating of inadequate for any key question or overall, we will take further action which may include cancelling the registration of that service.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.