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Exeter nursing home rated Outstanding by the Care Quality Commission

Published:
15 August 2017
Service:
The Old Rectory Nursing Home
Categories:
  • Media,
  • Care homes with nursing

A care home in Exeter that goes out of its way to establish links with the local community has been rated Outstanding by the Care Quality Commission following an inspection in May.

Inspectors rated The Old Rectory Nursing Home, in Old Tiverton Road, Exeter Outstanding for being effective, caring, responsive to people’s needs and well led and Good for being safe. Overall the service was rated as Outstanding.

The Old Rectory Nursing Home is a care home with nursing for older people and people living with dementia. It is registered for a maximum of 47 people.

Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said:

“The Old Rectory Nursing Home put people at the heart of their service and it was clear that the provider and manager were passionate about providing a high quality, individualised service and regularly promoted and shared this with people, relatives and the staff team."

“Their ethos is to create a family orientated feel and to ensure when people move into their care home setting they don’t have to leave their life at the door"

“To receive an Outstanding rating overall is a real achievement, and I would like to congratulate all the staff for the work they do in providing an Outstanding service to the people in their care.”

Inspectors found that people were involved in developing activities that complemented their individual hobbies and interests. Links with the local community had been established and people were supported to participate in community events that provided them with a sense of purpose and wellbeing. This was enhanced by social communal areas such as a country style pub and beer garden, lifestyle kitchen and café offering specialist coffee and snacks as well as areas available for family parties and a cinema club.

Staff and managers were always visible and worked effectively with people, relatives and friends and were kind, caring and compassionate, often going out of their way to provide people with high quality, care based on their individual needs.

The full inspection report can be found on our website.

Ends

For further information please contact CQC Regional Engagement Officer Lara Orija on 07789 875 306. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
15 August 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.