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Essex home care service is rated Outstanding by the Care Quality Commission

9 November 2017
Home Instead Senior Care
  • Media,
  • Care in your home and supported living

The Care Quality Commission has found the quality of care provided by Home Instead Senior Care in Epping, to be Outstanding following an inspection in June.

Home Instead Senior Care is registered to provide personal care and support to people living in their own homes. At the time of our inspection, 67 people were using the service.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care.

A full report of the inspection has been published on our website.

Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Home Instead Senior Care was rated Outstanding for being caring, responsive and well-led and Good for being effective and safe.

Jemima Burnage, CQC’s Head of Inspection for Adult Social Care in the central region said:

“Our inspection team was really impressed by the level of care and support offered to people at Home Instead Senior Care in Epping."

“People said they felt safe receiving care in their homes and didn’t have concerns about the care they received. Care plans were personalised and contained information to assist caregivers to provide care in a way people wished."

“The service matched caregivers with similar interests, hobbies and personalities to those receiving care. People we spoke with said they received support from caregivers they knew well and everyone said staff went above and beyond what was expected. The service went the 'extra mile' in considering the needs of people and their caregivers, by holding various events and competitions to further promote and develop positive relationships with people and their families."

“People and their relatives were actively encouraged to make their views known and were involved in making decisions about care. Staff had a very good understanding about what was important to people, going to considerable lengths to ensure people's needs and wishes were met. It was clear that people liked and trusted them and were at ease in their presence."

“A dementia café was held every month so caregivers, people that used the service and families could get together. The service also worked in the local community to promote awareness of the effects of living with dementia and had two dementia friends' champions – who are volunteers who encourage others to make a positive difference to people living with dementia - that had been trained by the Alzheimer's society."

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”

Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:

“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements."

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”


For further information, please contact Louise Grifferty on 07717 422917.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
09 November 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.