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Essex GP practice is rated as Inadequate by the Care Quality Commission

9 July 2015
Dr R Suntharalingam
  • Media

The Care Quality Commission (CQC) has found the quality of care provided by Dr Suntharalingam at The Health Centre on London Road, Tilbury, to be Inadequate following an inspection carried out in May.

Dr Suntharalingam’s practice provides medical care to approximately 2,200 patients living in and around Tilbury. The practice population is slightly younger than the national average with higher representation amongst the under 18 age group.

A full report of the inspection has been published today.

Under CQC’s new programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led. The practice was rated Requires Improvement regarding whether services were caring and Inadequate regarding whether services were responsive, safe, effective and well led. This resulted in an overall rating of Inadequate.

The report on Dr Suntharalingam’s practice highlights a number of areas where improvements are needed, these include:

  • A robust system must be in place to ensure the service is clean and safe for patients.
  • Recruitment arrangements must include all necessary employment checks for all staff.
  • Systems must be implemented to ensure all clinicians are kept up to date with national guidance and guidelines.
  • Suitable arrangements must be in place to ensure equipment is safe and suitable for use.
  • Formal governance arrangements must be in place including systems for assessing and monitoring risks and the quality of the service provision, for example; to ensure medicines are in date and suitable for use.
  • The practice must clarify its leadership structure and ensure there is leadership capacity to deliver all improvements.
  • Staff must follow appropriate policies and guidance to carry out their roles in a safe and effective manner.

CQC has been working closely with NHS England and NHS Thurrock Clinical Commissioning Group to support the practice whilst it addresses the issues identified by the inspection.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“It is important that the people who are registered with this practice can rely on getting the high quality care which everyone is entitled to receive from their GP.

“We know that the practice has acknowledged the areas where action must be taken and the service has been making efforts to improve. We will return to check its progress. If in the coming months we don’t see sufficient improvement we may have to consider a package of further measures to ensure that this practice delivers the care and treatment to a standard that we all expect."


For media enquiries, call Regional Engagement Officer, Helen Gildersleeve on 0191 233 3379. Alternatively, the CQC press office is available on 020 7448 9401 during office hours or out of hours on 07789 876508. For general enquiries, call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report about Dr R Suntharalingam.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the display of CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.