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England's Chief Inspector of General Practice has taken a Peterborough GP practice out of special measures following significant improvements

28 April 2016
Ailsworth Medical Centre
  • Media,
  • GP and GP out-of-hours services

Ailsworth Medical Centre in Ailsworth, Peterborough was rated Inadequate overall following an inspection in June 2015, and was put into special measures.

During the latest inspection in March 2016, a specialist team of inspectors found that the practice had improved in all five key areas. The overall rating for the practice has moved from Inadequate to Good. The practice was rated as Good for providing safe, effective, caring, responsive and well-led services.

The full report of the inspection has been published.

Inspectors found that practice staff had worked together to complete a thorough review of the service since the June 2015 inspection in order to implement sustainable improvements and ensure that regulations were met.

Infection control procedures had improved significantly, staff training and appraisal had increased, complaints and significant events were analysed more closely, and governance systems were more robust.

There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients which it acted on. Lessons were shared to make sure action was taken to improve safety in the practice.

The practice worked closely with a number of local organisations and participated in initiatives to increase access to health care for older people and reduce the number of hospital admissions.

Professor Steve Field, Chief Inspector of General Practice, said:

"It is clear that Ailsworth Medical Centre has made some real improvements since our previous inspection, in June 2015, where we identified serious concerns relating to the safe delivery of services and leadership of the practice.

"The practice is now providing a safe, caring, responsive, well-led and effective service. I am pleased to announce that Ailsworth Medical Centre will come out of special measures and I congratulate them on the progress that they have made.”

Janet Williamson, Deputy Chief Inspector of General Practice for the Central region, said:

“During our recent inspection in March 2016, we found improvements had been made in all areas and that action had been taken to identify, assess and manage risks to patients.

“We are pleased to see that the hard work and strong commitment from all practice staff to deliver improved services has resulted in higher standards of care for their patients. The practice should be very proud of this achievement.”


For further information, please contact Helen Gildersleeve, Regional Engagement Officer on 0191 2333379. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

We have published a full report on Ailsworth Medical Centre.

GP practices will receive a rating following an inspection by specialist teams including GPs, practice nurses, practice managers and experts by experience (people with personal experience of using or caring for someone who uses the type of services we are inspecting).

To get to the heart of people’s experiences of care, we always ask the following five questions of services.


  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students), People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).

Providers must display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.

In July 2015 CQC launched a new online toolkit for GPs, featuring examples of outstanding practice that inspectors have found in GP surgeries across England. The tool intends to provide real-world, illustrative examples of high quality general practice that other providers can refer to. You can find the online toolkit for GPs at This was followed by an online toolkit, featuring examples of inadequate practice as part of a comprehensive set of guidance to support practices in preparing for inspection:

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.