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Eboracum House, Barnsley, is rated as Inadequate by CQC

19 February 2015
  • Media

The Care Quality Commission (CQC) has told Eboracum House in Barnsley, South Yorkshire that it must make improvements or face further enforcement action.

During an unannounced inspection in July 2014, inspectors found that the home operated by Stephen Oldale and Susan Leigh, was failing to provide care which was safe, effective, caring responsive or well led.

A full report of this inspection has been published on the CQC website this week.

Under CQC’s new programme of inspections, all adult social care services are being given a rating to help people choose care. Overall, Eboracum House has been rated as Inadequate.

Inspectors identified a number of areas in which improvements were required, including:

  • Although staff had received training necessary for their roles, they were not receiving regular supervision sessions or appraisals to monitor their practice or identify areas for improvement.
  • There was not enough qualified, skilled and experienced staff to meet people's needs in a timely manner and inspectors raised concerns regarding the home’s ability to safely protect people in the event of an emergency.
  • Residents were being put at risk because staff had failed to report safeguarding incidents to the local authority team for investigation or notify CQC.
  • Staff lacked understanding of the Mental Capacity Act 2005.
  • The building was old and designed in a way which made it difficult for wheelchairs to navigate around in.
  • Although care plans were in place that detailed people’s needs and preferences, staff were not consistently responsive to people’s needs.
  • Inspectors found a lack of processes to monitor care quality. Audits did take place, but the extent to which actions identified were taken to improve the service was not apparent.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North said:

“Although we witnessed caring interactions between staff and the people who lived there and residents spoke positively about the care they received, we found a number of concerns. We have told the provider that they must take action to resolve the issues we have identified.

“The people receiving care at Eboracum House are entitled to services that are of a consistently high quality and care that is tailored to meet their individual needs.

“We have made it clear that we will return to the home to check that the necessary improvements have been made. If not - we will take further action to make sure that people living there receive care which is safe, effective, caring and responsive to their needs.”

When we propose to take enforcement action, our decision is open to challenge by the provider through a variety of internal and external appeal processes. We will publish a further report on any action we take.


For further information please contact CQC Regional Communications Officer Mark Humphreys on 0191 233 3519. Alternatively, the CQC press office can be contacted on 0207 448 9401 or out of hours on 07789 876508

Last updated:
30 May 2017

Notes to editors


CQC has published a full report at


In October 2014, CQC began to roll out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them. For further information, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.