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East Sussex home care service is rated Outstanding by the Care Quality Commission

11 December 2017
Home Instead Senior Care - Eastbourne and Hailsham
  • Media,
  • Care in your home and supported living

The Care Quality Commission has found the quality of care provided by Home Instead Senior Care – Eastbourne and Hailsham in Polegate, East Sussex, to be Outstanding following an inspection in October.

Home Instead Senior Care is registered to provide personal care and support to people living in their own homes. At the time of our inspection, 29 people were using the service.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care.

A full report of the inspection has been published on our website.

Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led.

Home Instead Senior Care was rated Outstanding for being caring, responsive and well-led and Good for being effective and safe.

Deborah Ivanova, CQC’s Deputy Chief Inspector for Adult Social Care in the south region said:

“Our inspection team was really impressed by the level of care and support offered to people at Home Instead Senior Care in Eastbourne and Hailsham."

“People felt safe receiving care in their homes and told inspectors they didn’t have concerns. Care plans were personalised and contained information to provide care in a way people wished."

“The service matched caregivers with similar interests, hobbies and personalities to those receiving care. People we spoke with said they received support from caregivers they knew well and everyone said staff went above and beyond what was expected. The service went the 'extra mile' in considering the needs of people and their caregivers, by holding various events and competitions to further promote and develop positive relationships with people and their families."

“People and their relatives were actively encouraged to make their views known and were involved in making decisions about care. Staff had a very good understanding about what was important to people, going to considerable lengths to ensure people's needs and wishes were met. It was clear that people liked and trusted them and were at ease in their presence."

“Dementia and had two dementia friends' champions – who are volunteers who encourage others to make a positive difference to people living with dementia - that had been trained by the Alzheimer's society."

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”

Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:

“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements."

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”


For further information, please contact John Scott, Regional Engagement Manager on 077898 75809.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
11 December 2017

Notes to editors

There are four ratings that CQC can give to health and social care services: outstanding, good, requires improvement and inadequate.

  • Outstanding - the service is performing exceptionally well.
  • Good - the service is performing well and meeting expectations.
  • Requires improvement - the service isn't performing as well as it should and CQC have told the service how it must improve.
  • Inadequate - the service is performing badly and CQC have taken action against the person or organisation that runs it.

Providers are required by law to display their ratings on their premises and on their website so the public can see them quickly and easily. This should be done within 21 days of the publication of their inspection report.

CQC published a comprehensive ‘state of care’ report about adult social care services from 2014 to 2017 which can be viewed on our website.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.