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The Eaglescliffe Medical Group, Stockton on Tees, rated as Outstanding by the CQC

19 November 2015
The Eaglescliffe Medical Practice
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission has found the quality of care provided by The Eaglescliffe Medical Group in Stockton on Tees, Cleveland, to be Outstanding following an inspection in August 2015.

Under CQC’s programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led,

The inspection team, which included a GP and a practice manager as specialist advisors, rated the services provided by The Eaglescliffe Medical Group as Outstanding overall and Outstanding for providing services to all population groups it serves.

A full report of the inspection has been published today.

The practice located on Sunningdale Drive, Eaglescliffe in Stockton on Tees, provides primary medical services to over 9,100 patients.

The report highlights a number of areas of outstanding practice, including:

  • The service was highly engaged with the local community, working in partnership with local providers to share best practice and to plan for patients needs proactively.
  • The practice had a very good skill mix which included a nurse practitioner who was able to see a broader range of patients than the practice nurse. There was a preceptorship programme in place to support practice nurses employed in the practice.
  • The practice had produced detailed care plans for certain conditions such as those with mental illness, older people and other long term conditions. These plans advised clinicians on what they should be monitoring, questions they should ask patients about their condition and when they should refer patients to a consultant or acute care. Data showed that the number of patients accessing mental health out patient’s services had decreased since the care plans had been put in place.
  • In partnership with a neighbouring practice staff at Eaglescliffe Medical Group had created clinical standards for care delivered in local care homes. The standards set out what should be expected by the patients and staff in the home and also how the practice would monitor the effectiveness.

Sue McMillan, Deputy Chief Inspector of General Practice in the North, said:

“It is clear The Eaglescliffe Medical Group is providing an effective, caring service which is well led and a real asset to the people living in this part of the North East.

“The practice was proactive in providing great community care, and was able to address a broader range of conditions due to their excellent skill mix. They also undertook work to help reduce the amount of hospital admissions for their patients.

“Staff demonstrated a comprehensive approach in managing the differing needs of their patients, proactively gathering feedback, and reflected these needs when planning and delivering services. 

“This is a great example of what outstanding care looks like.”


For further information please contact CQC Regional Communications Officer Mark Humphreys on 0191 233 3519 or 07881656012.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report on The Eaglescliffe Medical Group.


Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.

In July 2015 CQC launched a new online toolkit for GPs, featuring examples of outstanding practice that inspectors have found in GP surgeries across England. The toolkit, at, intends to provide real-world, illustrative examples of high quality general practice that other providers can refer to.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.