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Dystlegh Grange, Stockport rated Outstanding by Care Quality Commission

Published:
14 December 2016
Service:
Dystlegh Grange
Categories:
  • Media

The Care Quality Commission (CQC) has found the quality of care provided by Dystlegh Grange in Disley, Stockport to be outstanding following an inspection in September this year.

Dystlegh Grange provides accommodation and personal care for up to 40 people who have needs related to old age or physical disability.

The service was rated Outstanding for being effective and caring and Good for being safe, responsive and well-led making them Outstanding overall.

A full report of the inspection has been published.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:

 “We found the quality of care provided at Dystlegh Grange, Disley to be outstanding.

“What really struck us about this service was how warm staff were towards people using this service. Without exception, people and their relatives spoke extremely highly of staff and their experiences of care at Dystlegh Grange telling us that they do their jobs ‘with love’.”

“This service really supported people to live fulfilled and meaningful lives. The registered manager had been in post for 35 years and their philosophy of helping people to make a new home at Dystlegh and support them to live their lives as they wished was impressive.

“In conversation with staff, they saw their role as supporting people to maintain as much independence and self-determination as possible which was clearly important to people using this service and reflected in what they told us.

“The whole team should be very proud of the service they are providing.”

The report highlights a number of areas of outstanding practice.

Prior to admission at Dystlegh Grange, people visited to be assessed if the home could meet their needs. People generally moved there when they had few personal care needs, but if they became more dependent with advancing age or illness the staff, together with local health services, were able to support them. This showed the responsive nature of the service that inspectors saw, and that people’s changing needs were taken care of.

Inspectors saw that people were fully involved in menu planning, meals were varied and of a high standard, and any special diets were catered for.

People who lived at Dystlegh Grange were supported to lead a full and active lifestyle. Activities and people's daily routines were personalised and dependent on people's particular choices and interests. People were supported to develop their skills and pursue their hobbies and interests.

People were able to express their opinions and CQC saw that people were encouraged and supported to have their voice heard. People were fully involved in planning and reviewing their care and support needs.

Ends

For further information please contact CQC Regional Communications Officer Kerri James by email kerri.james@cqc.org.ukor by phone on 07464 92 9966.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


Providers a required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.