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Dr Surendra Kumar Dhariwal’s Newham surgery rated Inadequate by CQC

26 May 2017
Dr Surendra Kumar Dhariwal
  • Media,
  • GP and GP out-of-hours services

A Newham surgery has been rated Inadequate by the Care Quality Commission, after an inspection in March 2017. It will remain in special measures.

Dr Surendra Kumar Dhariwal’s Newham surgery was rated Inadequate for being safe, effective and well-led. It was rated Requires Improvement for being caring and Good for being responsive to people’s needs.

It was previously inspected in June 2016, and later that year placed in special measures. Inspectors found in this year’s follow up inspection that insufficient improvements had been made.

The practice now must make improvements in the following areas:

  • It must ensure effective management of care regarding safety alerts, infection prevention, maintenance of the premises and equipment.
  • Ensure implementation of effective systems to monitor and improve the safety of services, including cervical screening, chaperoning and prescriptions monitoring.
  • It must monitor and improve patient feedback.
  • Ensure it has on duty sufficient numbers of suitably competent, skilled and experienced staff.

The practice should also: review arrangements for patient’s access to information and services online; improve its service for breast cancer screening; and review arrangements for services provided to a local care home.

Professor Ursula Gallagher, CQC Deputy Chief Inspector of GP Practices, said:

“Dr Surendra Kumar Dhariwal’s practice was originally placed in special measures in November 2016. Insufficient improvements have been made such that there remains a rating of inadequate for safe, effective, well led and overall. The service will be kept under review and where necessary, another inspection will be conducted within six months and if needed could be escalated to urgent enforcement action."

“On a slightly more positive note staff assessed patients’ needs and delivered care in line with current evidence based guidance but there were gaps in staff appraisal procedures and training. Cleanliness had improved but areas of the premises were dusty and some items were visibly dirty or out of date.”

You can read the report in full on our website.


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Last updated:
29 May 2017

Notes to editors

Under CQC’s new programme of inspections led by Professor Steve Field, Chief Inspector of General Practice, all of England’s GP practices are being inspected and given a rating.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.