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Dorset Domiciliary Care Service rated Outstanding by the Care Quality Commission

19 July 2016
Inter-County Nursing & Care Services - Christchurch
  • Care in your home and supported living

The Care Quality Commission (CQC) has rated the care provided at Inter-County Nursing and Care Services - Christchurch as Outstanding overall, following an inspection in May 2016.

Inspectors rated Inter-County Nursing and Care Services in Dorset, Outstanding for being caring and well-led and Good for being safe, effective and responsive to people’s needs.

Inter-County Nursing and Care Services provide personal care to older people living in their own homes.

A full report of the inspection has been published today on this website.

The report highlights a number of areas of outstanding practice, including:

  • Exceptional, innovative and strong person-centred care which enabled people to maintain their dignity and independence.
  • People were paired with care workers who shared common interests and who understood people’s individual health challenges.
  • The registered manager was open and honest, and sustained a positive culture to support staff and recognise their achievements.
  • Staff had the skills and knowledge to confidently perform their roles and responsibilities. Staff also received on-going training relevant to the people they supported.
  • People’s wishes about the end of their life were understood and respected.
  • Inter-County Nursing and Care Services delivered an exceptional level of care and feedback showed that staff exceeded their expectations and were able to make a positive and meaningful difference to people’s lives.

Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said:

“We received many positive comments about the care provided by Inter-County Nursing and Care Services. It is really encouraging that there was openness in the organisation to learning and to delivering an exceptional level of personalised care.

“Staff had the right skills and knowledge to meet individual needs. They should feel proud of the work they do and of the outstanding support they provide.

“Staff morale was excellent and they felt motivated by the manager to provide compassionate and dignified care.”

“People should always be cared for by services that are safe, effective, caring, responsive to their needs and well-led. Our inspectors’ full findings are detailed in our published report which demonstrates how remarkable care can be achieved.”


For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574 or, for media enquiries, call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. For further information on the upcoming requirement for providers to prominently display their CQC ratings, please visit:

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.