A diagnostic scanning service rated as Outstanding by CQC

Published: 1 July 2020 Page last updated: 1 July 2020

The Care Quality Commission (CQC) has found the quality of care provided by a diagnostic scanning service in High Wycombe, Buckinghamshire, to be Outstanding following an inspection in February 2020.

Inspectors rated Beechwood Hall, Outstanding for being caring, well-led and responsive to people’s needs and Good for being safe. We currently do not rate effective for diagnostic imaging.

Beechwood Hall provides a country wide mobile diagnostic scanning service to a range of locations including mobile units, stand-alone diagnostic centres or with­in rented rooms within community or hospital healthcare sites. Beechwood Hall is run by InHealth Limited.

Amanda Williams CQC’s Head of Hospital Inspection in the South, said;

“Beechwood Hall had a culture that focused on patient experience and to provide outstanding care. As the service used small clinics and mobile units, they were able to provide care that was flexible, giving patients more choice over appointment dates and location of services.

“Management were focused on improvement and innovation that allowed staff to develop and improve their skills. The service took part in projects such as promoting the importance of breast screening for patients with learning disabilities and using techniques to reduce people’s anxiety about scans.

“People also received treatment from staff who were passionate about providing care that was kind and promoted people’s dignity. I would like to congratulate the service on attaining an overall rating of Outstanding.”

Staff were passionate about providing care that was kind and promoted people’s dignity.

Amanda Williams,Head of Hospital Inspection in the South,

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.