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Devon GP Surgery rated as Outstanding by the CQC

Published:
4 February 2016
Service:
Dr AMJ Bower and Partners
Categories:
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission has found the quality of care provided by Dr AMJ Bower and Partners (also known as Bow Medical Practice), Iter Cross Devon, to be Outstanding following an inspection in November 2015.

Under CQC’s programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The inspection team, which included a GP and a practice manager as specialist advisors, rated the services provided by Dr AMJ Bower and Partners as Outstanding overall.

A full report of the inspection has been published today.

The surgery located at Iter Cross, Junction Road, Bow, Devon, serves over 2,696 patients.

The report highlights a number of areas of outstanding practice, including:

  • The practice provides truly holistic patient centred care. Many examples were seen demonstrating that patients were treated with dignity and received compassionate care. Carers and patients verified that GPs went above and beyond what was expected of them, for example providing 24 hour/7 day telephone access and support for vulnerable patients receiving end of life care
  • The leadership at the practice inspired a shared purpose, which was aimed at providing patient services closer to home. A GP held qualifications enabling them to provide acupuncture to patients for pain relief. Another GP was supervising a community healthcare worker with a post graduate qualification so that they would be able to provide additional treatments, such as steroid injections, which would normally be carried out at the hospital.

Garry Higgins, Head of GP Inspection for the South, said:

“We found that Bow Medical Practice is providing an effective and responsive service which is a real asset to the people living in this part Devon.

“Feedback from patients was excellent and staff made every effort to fully involve people in decisions about their care and treatment.

“The practice demonstrated a comprehensive approach in managing the differing needs of their patients, proactively gathering feedback, and reflected these needs when planning and delivering services.

“This is an example of what outstanding care looks like.”

Ends

For further information please contact John Scott, Regional Engagement manager on 07789875809. For media enquiries about the Care Quality Commission, please call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.  (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


CQC has published a full report on Dr AMJ Bower and Partners (Bow Medical Practice).


Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.


In July 2015 CQC launched a new online toolkit for GPs, featuring examples of outstanding practice that inspectors have found in GP surgeries across England. The toolkit, at www.cqc.org.uk/outstandingprimarycare, intends to provide real-world, illustrative examples of high quality general practice that other providers can refer to.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.