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Devon care service rated Outstanding by the Care Quality Commission

31 August 2017
Home Instead Senior Care South Devon
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A care service in Devon has been rated Outstanding by the Care Quality Commission following an inspection in June.

Inspectors rated Home Instead Senior Care in Paignton, Devon Outstanding for being effective, responsive to people’s needs and well-led and Good for being safe and caring. The overall rating was Outstanding.

Home Instead Senior Care provides a domiciliary care service to people living in their own homes including personal care such as assistance with bathing, dressing, eating and taking medicine. There were 37 people using the service at the time of the inspection.

Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said;

“Home Instead Senior Care is a family run service which is committed to changing the face of ageing by providing a bespoke and individual service for each person and ensuring staff (who prefer to be called caregivers) are matched to the personality and needs of those being cared for.

“Caregivers are positive and enthusiastic about their jobs and inspectors observed them conducting their duties with an emphasis on compassion, respect and dignity, often going above and beyond these duties to provide exceptional care including accompanying someone who had been injured to hospital and ensuring there was appropriate after care before the person was eventually discharged.

“People described the service they received as wonderful and said they consider the caregivers to be personal friends with one person who enjoys outings telling us “They are my friends. We go places”.

“People were encouraged to be independent and caregivers were highly supportive and used their knowledge and experience to promote this. In one case a person with dementia whose diet and nutrition had been affected by their condition was assisted with preparing healthy shopping lists and food preparation and their health and well-being improved as a consequence.

“To receive an Outstanding rating overall is a commendable achievement and all the caregivers and management at the service should be very proud of the high quality, person-centred care they are providing.”

Read the full inspection report.

Last updated:
31 August 2017

Notes to editors


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About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.