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Devon care home rated Outstanding by the Care Quality Commission

23 February 2017
Keychange Charity Rose Lawn Care Home
  • Media,
  • Care homes with nursing

The Care Quality Commission (CQC) has found the quality of care provided by Keychange Charity Rose Lawn Care Home in Sidmouth, Devon, to be Outstanding following an inspection in November 2016.

Inspectors rated Keychange Charity Rose Lawn Care Home Outstanding for being responsive to people’s needs and well-led, and Good for being safe, effective and caring.

Debbie Ivanova, Deputy Chief Inspector for Adult Social Care (South), said:

“Keychange Charity Rose Lawn Care Home provided exceptional care in an innovative environment which enabled people to maintain their independence and continue to live an enjoyable life."

“We were delighted to see how well the service supported people’s interests and encouraged people to gain new experiences in an engaging way.

“It was encouraging to see that management looked for proactive ways to improve the service by involving people using the service and their relatives to provide suggestions for improvements, that were then acted upon."

“The team should be extremely proud of the work they do. I congratulate the staff at Keychange Charity Rose Lawn Care Home for achieving our highest rating.”

Keychange Charity Rose Lawn Care Home provided an environment that was  stimulating and enjoyable for people using the service. Activities ran throughout the day and evening, including  quizzes, art classes, musical entertainment or trips away from the home.

People were supported to continue with their interests or to take up new ones. Their skills and experience were promoted and utilised within the home, this led to the organisation of a fashion show and an art exhibition.

The staff were both knowledgeable and caring, attending to people in an unrushed and relaxed manner. Staff were trained to support people with a wide range of needs and were able to focus on specific areas of interest, such as dementia, to improve their knowledge and provide high-quality care.

There was a clear commitment to make sure people were engaged and remained as independent as possible. The home used innovative ways to improve people’s enjoyment. A virtual reality system allowed people to experience activities they wouldn’t otherwise be able to take part in, such as going on  safari or swimming in the ocean. 

The full inspection report can be found on our website.


For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.