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Derbyshire GP surgery is rated as Outstanding by the Care Quality Commission

Published:
22 January 2015
Service:
Dr P J P Holden & Partners
Categories:
  • Media

The Care Quality Commission (CQC) has found the quality of care provided by Dr PJP Holden and Partners in Matlock to be Outstanding following an inspection carried out in October 2014.

Inspectors found that the practice was providing an innovative, caring, effective, responsive and well-led service that meets the needs of the population it serves.

A full report of the inspection has been published today.

Under CQC’s new programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The report on Dr PJP Holden and Partners highlights a number of areas of outstanding practice, including:

  • The practice provided medical support to a local drug misuse service, and was helping to change perceptions about people who had a drug dependency. The practice worked pro-actively with relevant services, which had enhanced their safeguarding links and holistic approach to supporting families and patients who had a drug dependency.
  • Effective leadership enabled staff to drive continuous improvements and implement innovative ways to meet patients’ needs. For example, the community matron regularly visited patients in their own homes or care homes, and held quarterly management meetings to review their needs.The Patient Reference Group was actively involved in recruiting senior staff including the current practice manager.
  • The practice had links with local schools and had provided several presentations to pupils about health issues. Pupils from a local school had designed the new logo for the practice.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“It is clear that Dr PJP Holden and Partners is providing an effective and well led service which is a real asset to the people living in this part of Derbyshire.

“Feedback from patients was overwhelmingly positive and many commented that staff went above and beyond their level of duty.

“We found that the practice displayed an excellent understanding of the differing needs of their patients and acted on these needs in the planning and delivery of its services.

“The practice demonstrated a commitment to supporting patients, enabling them to live healthier lives. We were particularly impressed by the support it gave to the local drug misuse service, helping patients as well as their families.

“All of this hard work pays off in making a real difference for their patients which is why we have found this practice to be Outstanding.

Ends

For media enquiries, call the CQC press office on 020 7448 9401 during office hours or out of hours on 07789 876508. For general enquiries, call 03000 61 61 61.

Last updated:
30 May 2017

Notes to editors

CQC has published a full report about Dr PJP Holden and Partners.

 

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups:

  • Older people
  • People with long-term conditions
  • Families, children and young people
  • Working age people (including those recently retired and students)
  • People whose circumstances may make them vulnerable
  • People experiencing poor mental health (including people with dementia).


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.