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Derbyshire GP surgery is rated as Outstanding by the Care Quality Commission

Published:
1 April 2015
Service:
The Park Medical Practice
Categories:
  • Media

The Care Quality Commission (CQC) has found the quality of care provided by The Park Medical Practice in Chaddesden, Derbyshire, to be Outstanding following an inspection carried out in December 2014.

Inspectors found that the practice was providing an innovative, caring, effective, responsive and well-led service that meets the needs of the population it serves.

A full report of the inspection has been published today.

Under CQC’s new programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The report on The Park Medical Practice highlighted a number of areas of outstanding practice, including:

  • The practice holds the Quality Practice Award from the Royal College of General Practitioners. This is the highest attainable award available from the college and the accreditation process encourages and supports practices to deliver the highest quality of care.
  • High importance was placed on patient empowerment, education and self-management of their health needs, with a focus on long-term conditions. Patients with diabetes received a copy of their review form and test results prior to attending reviews to enable them to prepare.
  • The practice was proactive in reaching out to patients who were reluctant to attend the surgery. It campaigns for men to see a GP about any health issues, or advice on lifestyle changes. This resulted in an additional 286 men attending the practice between June and August 2014.
  • There were high levels of engagement with patients and the Patient Participation Group (PPG) to improve services. The practice and the PPG held two health awareness events for all its patient population, involving various external organisations.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“It is clear that The Park Medical Practice is providing an effective and well led service which is a real asset to the people living in this part of Derbyshire.

“Feedback from patients and clinical teams was positive and many commented that staff went above and beyond their level of duty and that the practice had a positive working atmosphere.

“Staff demonstrated a commitment to help support patients to live healthier lives and helped to support patients who were vulnerable or who simply needed extra advice and help beyond the normal call of duty.

“All of this hard work pays off in making a real difference for their patients – which is why we have found this practice to be Outstanding.”

The Park Medical Practice is a partnership between ten GPs and the practice manager providing primary medical services to 25,329 patients. The main practice is in Chaddesden in Derby, with a branch surgery at the University of Derby and Borrowash in Derbyshire.

Ends

For media enquiries, call the CQC press office on 020 7448 9401 during office hours or out of hours on 0778 987 6508. For general enquiries, call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report on The Park Medical Practice.


To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

 

For every NHS GP practice we will look at the quality of care for the following six population groups:

  • Older people
  • People with long-term conditions
  • Families, children and young people
  • Working age people (including those recently retired and students)
  • People whose circumstances may make them vulnerable
  • People experiencing poor mental health (including people with dementia)


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.