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Dagenham GP Practice rated Inadequate by CQC

Published:
7 January 2019
Service:
Halbutt Street Medical Practice
Provider:
Halbutt Street Medical Practice
Categories:
  • Media,
  • Dental service

Halbutt Street Medical Practice in Dagenham, has been rated Inadequate overall by the Care Quality Commission and has been placed into special measures.

The practice, in the London borough of Barking and Dagenham, was rated Inadequate for being safe and well-led, it was rated Requires Improvement for being effective, caring and responsive.

Inspectors found that the practice was not consistently following its own policies and procedures. The practice did not have clear systems to manage risk so that safety incidents were less likely to happen.

The practice still scored below the national average in the National GP Patient Survey in relation to satisfaction with both doctors’ and nurses’ consultations. The practice was aware of this and had identified themes in patient feedback and had an action plan in place to address lower scoring areas in the NHS national patient survey. The practice had failed to act effectively on issues with telephone access for patients.

The provider must now:

  • Ensure care and treatment is provided in a safe way to patients.
  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

It should now:

  • Improve uptake of childhood immunisations and cervical screening.
  • Improve engagement with patients with diabetes.
  • Consider how to record verbal complaints and actions.
  • Review systems to allow patients with communication needs to access services.

However, CQC did note that staff involved and treated patients with compassion,

kindness, dignity and respect. There was a culture of integrity, openness and transparency and the provider was keen to address concerns found during the inspection.

Professor Ursula Gallagher, Deputy Chief Inspector, Primary Medical Services, said: “I am disappointed with the lack of improvement at Halbutt Street Medical Practice. We are placing it into special measures, which will give people who use the service the reassurance that the care they get should improve. The provider will be kept under review and if needed could be escalated to urgent enforcement action.”

You can read the inspection report in full, once it has been published on the CQC website, by clicking on this link: www.cqc.org.uk/location/1-584799345

Ends

For media enquiries, contact Ray Cooling, Regional Engagement Manager (London), on 020 7448 9136 or call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here www.cqc.org.uk/media/our-media-office. (Please note: the duty press officer is unable to advise members of the public on health or social care matters).

For general enquiries, please call 03000 61 61 61.

Last updated:
07 January 2019

Notes to editors

 

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.