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Dagenham’s Five Elms Medical Centre rated Inadequate by CQC

Published:
25 August 2016
Service:
Five Elms Medical Practice
Categories:
  • Media,
  • GP and GP out-of-hours services

England’s Chief Inspector of General Practice has rated Five Elms Medical Centre in Dagenham, north London, as Inadequate overall.

The practice has been put into special measures, following a Care Quality Commission inspection in April.

Inspectors rated the practice as Inadequate in all areas for being safe, effective, well-led, caring and responsive.

A full report of the inspection, which details inspectors’ findings and highlights the areas where improvements must be made, has been published.

Areas where the practice, which provides GP care services to approximately 4,300 people living in the London Borough of Barking and Dagenham, was found to be failing included:

  • Patients were at risk of harm because systems and processes were not in place to keep them safe
  • The practice had no clear leadership structure
  • Improvements to patient outcomes were hard to identify.

The provider has been told it must immediately carry out improvements, which include: taking action to assess the risk of, prevent, detect and control the spread of infections. Staff had not received training on infection prevention and control. The practice had not carried out an annual infection control audit since 2012.

The practice must also take action to assess the risks associated with fire and ensure that all staff receive training regarding patient confidentiality.

Michele Golden Head of General Practice Inspection – London said: “It is important that the people who are registered at Five Elms Medical Centre in Dagenham can rely on getting the high quality care which everyone is entitled to receive from their GP.

“We have now placed the practice into special measures – which means we will inspect again in six months’ time. This will enable the practice to access all the support it needs via NHS England, using the vulnerable practices scheme.”

Patients registered with practices being placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made. These practices will not close.

Ends

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Last updated:
29 May 2017

Notes to editors


CQC has published a full report about Five Elms Medical Centre.


Patients registered with practices which are placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made. This does not mean that these practices will close.


To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students), People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).


Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the display of CQC ratings.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.