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CQC takes action to protect the residents of Oxford Grange Care Home

30 June 2015
  • Media

The Care Quality Commission (CQC) has taken action to protect people who were living at Oxford Grange Care Home in Dewsbury, West Yorkshire.

During an unannounced inspection in May 2015, CQC inspectors found that the provider, Northfields Care Homes Limited, was failing to provide care which was safe, effective, caring, responsive or well led. Overall, Oxford Grange has been rated as Inadequate.

A full report of the inspection has been published on the CQC website:

Since the CQC’s inspection in May 2015, all the people who had been living at Oxford Grange Care Home have moved to alternative accommodation and the home is now empty.

CQC has now taken further action to remove Oxford Grange from the registration of Northfields Care Homes Limited. This means that the company can no longer operate from that location.

The inspection in May identified a number of concerns, including:

  • Inspectors found that people’s safety, health and welfare were put at risk because there were not enough suitable staff on duty at all times.
  • Care and treatment was not planned and delivered in a way that ensured people's individual needs were fully met.
  • People were not protected from abuse and avoidable harm because staff lacked knowledge on how to identify or respond to the risk of abuse.
  • Appropriate standards of cleanliness and hygiene were not consistently maintained.
  • Staff were not provided with sufficient training and people living at the home were put at risk from the use of unsafe moving and handling practices.
  • Inspectors found that people living in the home were not kept safe due to poor medicines management.
  • People’s privacy was not always respected, and restrictions were placed on people which did not take into account individual capacity.
  • The provider did not have an effective system in place to regularly assess and monitor the quality of service that people received.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care for CQC, North Region said:

“People are entitled to services which provide safe, effective, compassionate and high quality care and Northfields Care Limited has failed the residents of Oxford Grange.

"We found many concerns around people's care and welfare generally and people living at the home were at risk of receiving inappropriate or unsafe care. It is clear that the provider, Northfields Care Homes Limited, did not have a system to monitor the quality of the service and take the required action. For this reason we had no option but to remove the location from their registration.”

"Since these concerns were first raised, we have been working closely with Kirklees Council and North Kirklees Clinical Commissioning Group who have overseen the safe relocation of all residents to alternative accommodation. The home is no longer operating."


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Last updated:
29 May 2017

Notes to editors


CQC has published a full report on Oxford Grange Care Home at:


CQC has a range of enforcement powers which include restricting the services that a provider can offer or in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet standards. Any regulatory decision that CQC takes is open to challenge by a registered provider through a variety of appeal processes. CQC will report on any further action when the process is complete.


Since 1 April, providers have been required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. For further information on the display of CQC ratings, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.