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CQC takes action to protect people at Rosehaven Residential Care, Blackpool

6 September 2016

Rosehaven Residential Care, Blackpool, has been placed in to special measures to protect people using the service after the Care Quality Commission (CQC) rated it as Inadequate following an inspection in June this year.

Rosehaven Care Home is registered to provide accommodation for up to 24 older people. The home is situated close to Stanley Park in Blackpool and other local community facilities.

Inspectors found the management team did not ensure that care was safe and person centred or that staff were deployed effectively. Checks were not carried out consistently and were not highlighting the areas of concern CQC identified during this inspection. Inspectors found the registered manager did not always show the necessary skills and knowledge to manage effectively.

There was no evidence that people had consented to care. Procedures were not in place to enable staff to assess people's mental capacity, should there be concerns about their ability to make decisions for themselves, or to support those who lacked capacity to manage risk. Advice from other professionals was not always sought and care and treatment was not always carried out as directed.

Although people told inspectors they felt safe staff were found not to provide consistently safe and appropriate care to people. Staffing levels were not always sufficient or staff deployed safely. People were left unattended, with little stimulation or attention for long periods of time.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:

“While we found staff were caring, there is still a significant amount of work to be done at Rosehaven Residential Care to ensure that people are provided with standard of care we expect services to provide.

"We will re-inspect the practice within six months to check whether sufficient improvements have been made. If we find that Rosehaven Residential Care remains inadequate, we will have no option but to consider further enforcement action."

“People are entitled to services which provide safe, effective, compassionate and well-led high quality care.”

The full report of the inspection can be found here on CQC’s website:


For further information please contact CQC Regional Communications Officer Kerri James by email or by phone on 07464 92 9966. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters.

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


Providers are required by law to display their ratings on their premises and websites, so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. For further information on the display of CQC ratings, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.