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CQC takes action to protect people at The Gateway Care Home, Bradford

18 August 2016

The Gateway Care Home, Bradford, West Yorkshire, continues to be in special measures to protect people using this service, after the Care Quality Commission (CQC) again rated it as Inadequate following an inspection in June this year.

The Gateway Care Home is registered to provide accommodation and personal care for up to 92 people some of who are living with dementia. There were 31 people using the service when CQC inspected.

This unannounced inspection on 21 June was scheduled to check on progress made with concerns identified at the time of a previous inspection, earlier this year.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:

“People are entitled to services which provide safe, effective, compassionate and well-led high quality care.

“We found the care provided at The Gateway Care Home fell short of the standards we expect services to provide.

“Although there were some improvements to the care people received, we were deeply concerned that a number of requirements for improvement had not been acted upon. We were particularly concerned about the continued high turnover of staff and the impact this has on the stability of the staff team, including the management of the service.

“We are now taking further action to protect people and we are working closely with Bradford Council to ensure that people are safe and get the services they need.”

The full report of the inspection can be found on this website.

During this latest inspection CQC found the provider had not taken the necessary action and therefore continued to be in breach of the regulations.

People and staff raised concerns about staffing levels, in particular the high turnover of staff and use of agency staff. People using this service told inspectors that agency staff did not know them as people or how to meet their needs and that sometimes there wasn’t enough staff at all. Inspectors found no staffing tool and the manager was unable to explain how the staffing levels had been determined.

Safe recruitment procedures were not always followed and inspectors found some staff had started work before references had been obtained. Although some staff training had taken place we found there were still gaps where staff had not received the induction or training they needed to carry out their roles.

People and staff told inspectors improvements had been made since the last inspection. Inspectors found the home was more organised and the manager was open and transparent. However, systems to ensure the quality of people’s care were not fully embedded or robust which is evident from the continued breaches CQC found at this inspection.

Any regulatory decision that CQC takes is open to challenge by a registered provider through a variety of internal and external appeal processes.

For further information, please contact Kerri James, CQC Regional Engagement Communications Officer by email or by phone on 07464 92 9966.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Providers are required by law to display their ratings on their premises and websites, so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. For further information on the display of CQC ratings, please visit:


Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.