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CQC takes action to protect people at Cressington Court Care Home

4 December 2017
Cressington Court Care Home
  • Media,
  • Care homes with nursing

Cressington Court Care Home in Cressington, Liverpool has been placed in special measures after the CQC rated them as Inadequate following an inspection in October.

Cressington Court Care Home provides nursing care and personal support to to people with a range of care needs. At the time of this inspection there were 38 people living at the home, with 23 of them receiving nursing care.

This service was previously inspected in March this year and was rated as Requires Improvement.

The full report from the inspection can be found on our website.

Debbie Westhead, Deputy Chief Inspector for Adult Social Care for CQC, said:

“People are entitled to services which provide safe, effective, responsive and high quality care. We found that the care provided at Cressington Court Care Home fell a long way short of what we expect services to provide."

“We inspected Cressington Court as we received information from the local authority which raised concerns for the safety, comfort and welfare of people living at the home. These issues were primarily around the administration of people’s medication and the management structure at the service."

“At our last inspection we found breaches in regulation, some of those around medicines and it is disappointing that we found no evidence at this latest inspection that showed us they had done anything to make the service safer for people."

“Although staff were caring, people’s privacy and dignity was not always respected, for example their personal information was not stored securely."

“We are working with partners including Liverpool City Council to ensure the safety of people using this service.”

There was a lack of consistent and effective management which coupled with ineffective systems for checking quality meant issues were not identified or resolved, making improvement at Cressington Court Care Home slow and unsustainable.

Some of the findings included:

  • Medicines were not managed safely, and people did not always receive their medication when they needed it.
  • The environment was not sufficiently maintained to prevent the risk of infection.
  • There were limited activities available to people.
  • The service was not well-led.

Services in special measures will be kept under review and, if CQC have not taken immediate action to propose cancelling the provider's registration, they will be inspected again within six months. The expectation is that locations providing inadequate care should have made significant improvements within this timeframe.

Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.


For further information please contact CQC Regional Engagement Officer Kerri James by email or by phone on 07464 92 9966. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
04 December 2017

Notes to editors

There are four ratings that CQC can give to health and social care services: outstanding, good, requires improvement and inadequate.

  • Outstanding - the service is performing exceptionally well.
  • Good - the service is performing well and meeting expectations.
  • Requires improvement - the service isn't performing as well as it should and CQC have told the service how it must improve.
  • Inadequate - the service is performing badly and CQC have taken action against the person or organisation that runs it.

Providers are required by law to display their ratings on their premises and on their website so the public can see them quickly and easily. This should be done within 21 days of the publication of their inspection report.

CQC published a comprehensive ‘state of care’ report about adult social care services from 2014 to 2017 which can be viewed on our website.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.