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CQC takes action to cancel a North Lincolnshire care home owner’s registration

1 September 2015
  • Media

The Care Quality Commission (CQC) has taken action to cancel the registration of a care home provider in North Lincolnshire.

CQC’s decision to cancel Abbey House UK Limited‘s registration means that they can no longer legally operate a care service at St George's Care Home in Broughton, North Lincolnshire.

During an unannounced inspection in March 2015 inspectors found that the provider was still failing to ensure people living at the home were safe and properly cared for.

Previous inspections in July, August and September 2014, had uncovered significant shortfalls and a continued failure by the provider to make the required improvements.

At their latest inspection in March 2015 CQC found continued concerns regarding the homes health and safety procedures, poor care practices, inadequate staff recruitment checks and a lack of staff training and supervision.

A full report detailing the findings of the inspection has been published at

In February 2015, as a result of financial issues, the Court appointed administrators who in March 2015 took the decision to close the home. CQC worked closely with North Lincolnshire Council and local commissioners to ensure the safe relocation of all residents to alternative accommodation.

On 7 July 2015 a Care Standard’s Tribunal recorded Abbey House UK Limited’s withdrawal of their appeal against CQC’s Notice of Decision to cancel the company’s registration. As such Abbey House UK Limited is no longer registered to operate a home at Brick Hills, Broughton, North Lincolnshire.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care at CQC, said:

“People are entitled to services which provide safe, effective, compassionate and high quality care and Abbey House UK Limited has failed the residents of St George's Care Home.

“The provider was placing people at significant risk of receiving inappropriate or unsafe care and was unable to address the issues we identified. For this reason we had no option but to cancel the registration.”


For further information please contact CQC Regional Communications Officer Mark Humphreys on 0191 233 3519. For media enquiries about the Care Quality Commission, please call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here (please note: the duty press officer is unable to advise members of the public on health or social care matters).

For general enquiries, please call 03000 61 61 61. 

Last updated:
29 May 2017

Notes to editors


On 8 December 2014, CQC served a Notice of Decision to cancel the registration of Abbey House UK Limited under Section 28 of the Health and Social Care Act 2008. Due to the service entering administration the enforcement action was delayed and concluded in July 2015. This means that Abbey House UK Limited is no longer registered to carry out the following regulated activities at St George's Care Home:

  • Accommodation for persons who require nursing or personal care 

The provider, Abbey House UK Limited, had the right to make an appeal in writing within 28 days of the date of the notice. Legal restrictions prevented CQC from reporting this action until the providers had been given the opportunity to register an appeal.


CQC has published a full report detailing the findings of their inspection in March at:


Court appointed administrators took the decision to close the service on 24 March 2015 following an attempt to sell the home by the provider.


In October 2014, CQC began to roll out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them.


Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. For further information on the requirement for providers to prominently display their CQC ratings, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.