CQC requires immediate improvement at a care home in Liverpool

27 February 2014

The Care Quality Commission (CQC) is taking action to protect the safety and welfare of people living at Abbeydale Nursing Home in Kirkdale, Liverpool.

In a report published today, CQC inspectors identify the findings from an unannounced inspection of the home which took place in January 2014.

Visiting inspectors reviewed a sample of care records, observed how people were being cared for, and also spoke to residents living in the home, their relatives, and members of staff.

CQC found that the providers, Mr Bharat Kumar Modhvadia and Mrs Jaya Bharat Modhvadia, were failing to comply with national standards in five areas - Care and Welfare; Nutritional Needs; Staffing; Complaints Handling and Records Management.

• Inspectors were concerned that inconsistent and outdated care plans and risk assessments were putting people at risk of not being provided with appropriate care and support.
• People were not always being provided with a choice of suitable and nutritious food and drink. Menus lacked variety and access to food during the evening and through the night was limited.
• Inspectors found that there were not enough appropriately trained staff on duty to fully meet the needs of people living in the home and staff told inspectors that a recent reduction in staffing levels was preventing them from providing people with care and support in a timely way.
• People wishing to make a complaint about their care were not being provided with the appropriate support or assistance to do so.
• Personal care records lacked detail, were not being kept up to date and were not always being stored securely

As a result of the inspection, CQC has issued three formal warnings to the provider requiring improvements in relation to care and welfare of people who use services, staffing and records management.

The home must also take action to address shortfalls against the additional two standards that are not being met.

Malcolm Bower-Brown, CQC’s Regional Director for the North said:

“This multiple shortfall against national standards is unacceptable and we have warned Abbeydale Nursing Home that immediate improvements must be made.

“We continue to monitor the situation carefully and we will inspect again in the near future to ensure residents are being given the service they are entitled to expect.”

Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes

Ends

For further information please contact the CQC Regional Communications Officer, Kirstin Hannaford on 0191 233 3629.

The CQC press office can be contacted on 0207 448 9401 or out of hours on 07917 232 143.

NOTES TO EDITORS

CQC has published full reports on our website here.