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CQC rates Turning Point – Douglas House as Outstanding in the care provided to its users

2 August 2016
Turning Point - Douglas House
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England's Chief Inspector of Hospitals has rated Turning Point - Douglas House in Didsbury, Manchester, as Outstanding following an inspection by the Care Quality Commission (CQC) in March this year.

Turning Point is a national health and social care charity, providing services for people with complex needs, including those affected bymental health problems, those with a learning disability and people with drug and alcohol misuse. Turning Point operates Douglas House which is an independent mental health hospital in Didsbury, Manchester, which can admit both informal and detained patients. Douglas House provides a total of 12 beds to both men and women and provides rehabilitation and recovery services.

Turning Point also runs Pendlebury House in Salford which was rated as Outstanding earlier this year by the CQC.

The report can be found on this website.

CQC rated services at the hospital as Outstanding for being caring and well-led, and Good for being safe, effective and responsive. Overall the Turning Point - Douglas House was rated as Outstanding.

Dr Paul Lelliott, CQC’s Deputy Chief Inspector of Hospitals (lead for mental health), said

“The quality of care we witnessed at Turning Point - Douglas House was of a very high standard.

“We were particularly impressed with their focus on the recovery of people using this service. This vision really was at the heart of everything they did, and the hospital worked closely with other organisations, and started planning for patient discharge right from the moment when they were first admitted.

“Patients told us that staff were kind, compassionate, approachable and friendly. They also told us they felt safe and were involved in their own care. It is for these reasons and more that we have rated Turning Point - Douglas House as Outstanding.”

During the inspection, CQC saw that patients and staff worked in true partnership as equal partners with a focus on recovery principles and shared decision making.

Patients were also complementary about the medical input they received, stating that the doctor listened to them fully and acted on their concerns.

Patients felt involved in their own care and were encouraged to identify their own recovery goals through staff working with them on the recovery star. The recovery star clearly evidenced patient involvement and patients identifying their own needs and goals. The recovery star work then was incorporated into a care plan which was individualised and written in the first person. Where staff had identified further needs that the patient had not considered or the patient did not always agree with, staff wrote supplementary details in the care plan to identify professionally identified needs or goals.


For further information, please contact Kerri James, CQC Regional Engagement Communications Officer by email or by phone on 07464 92 9966.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Since the inspection CQC have been working closely with the provider to help them work alongside stakeholders, people using the service and their families to improve the level of care provided.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.