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CQC rates Rotherham care home Inadequate and places it into special measures

2 September 2016
  • Media

The Care Quality Commission has put Laureate Court, Rotherham into special measures to protect people using the service, rating them as Inadequate following an inspection in June this year.

Laureate Court provides residential and nursing care for up to 82 people who are living with dementia and other mental health problems. The home has three units; Byron and Shelley both provide nursing care and Keats which provides residential care. At the time of our inspection there were 56 people using the service, 26 people receiving nursing care and 30 people receiving residential care.

We ask five questions, are services; safe, effective, caring, responsive and well led. Overall, Laureate Court has been rated as Inadequate.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:

“People are entitled to services which provide safe, effective and well-led, high quality care. “We found the care provided by Laureate Court fell short of the standards we expect services to provide.

“We were concerned that basic risks to people’s safety were not being managed. For example, although there were systems in place to make sure people were being given their medications in a safe and timely way by trained staff, but these systems weren’t always followed. We also found that some people using the service who were prescribed medication to be given as and when required, were given it regularly as a means to control their agitation. Staff at Laureate Court hadn’t considered other methods to monitor or manage anxiety.

“We were also concerned that people weren’t being protected against the risks associated with infection prevention as safe procedures weren’t followed.

“We also saw that mealtimes at Laureate Court could be disorganised, which meant people weren’t always supported to eat and drink the right amount to maintain a balanced diet.

“We are now taking further action to protect people and we are working closely with Rotherham Council to ensure that people are safe and get the services they need.”

Inspectors found the systems to monitor the quality and safety of the services provided were not effective in identifying where improvements in practice were needed to be made.

The full report of the inspection can be found here on CQC’s website:


For further information please contact CQC Regional Communications Officer Kerri James by email or by phone on 07464 92 9966. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters.

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


Providers are required by law to display their ratings on their premises and websites, so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. For further information on the display of CQC ratings, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.