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CQC rates Pontefract care home Inadequate and places it into special measures

19 August 2016
Millfields Residential Care Home
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The Care Quality Commission (CQC) has put Millfields Residential Care Home, based in Pontefract, West Yorkshire into special measures to protect people using this service, after rating them as Inadequate following an inspection in May this year.

Millfields Residential Care Home provides accommodation, personal care and support for up to 38 older people, some of whom might also have a physical disability and or dementia. On the day of our inspection there were 29 people living at Millfields.

We ask five questions, are services; safe, effective, caring, responsive and well led. Overall, Generations and Companions has been rated as Inadequate.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:

“People are entitled to services which provide safe, effective, compassionate and high quality care. We found that the care provided by Millfields Residential Care Home fell a long way short of what we expect services to provide, which is why we have intervened to keep people using this service safe.

“We were very concerned that vulnerable people using this service were not being kept safe in the most basic of ways. There was no lock on the front door, and a glass panel in an external fire door was smashed.

“We were also very concerned that the dignity and respect of people using this service was not respected, for example we saw bedroom doors being left open when people were using commodes, and people were not empowered to help make decisions about their own care.

“If insufficient improvements have been made such that there remains a rating of inadequate for any key question or overall, we will not hesitate to take further enforcement action.”

The registered manager and staff had limited knowledge of their responsibilities in regard to the Mental Capacity Act 2005 (MCA) and the associated Deprivation of Liberty Safeguards (DoLS.) particularly with regards to lasting power of attorney.

The people living in the service were not asked for their consent for care to be carried out. Inspectors also found that assessments were not made for each person living at the service to see whether they were able to make their own decisions and which decisions they were able to make.

Inspectors found that equipment and furniture in the home was in need of repair. There was a lack of cleanliness throughout the service and a bad odour was present throughout the building.

The full report from the inspection can be found on this website.


For further information, please contact Kerri James, CQC Regional Engagement Communications Officer by email or by phone on 07464 92 9966.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. For further information on the display of CQC ratings, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.