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CQC rates Northumberland home care service as Outstanding

8 December 2017
South East STSS (Short Term Support Service)
  • Media,
  • Care homes with nursing

The Care Quality Commission (CQC) has found the quality of care provided by South East Sector Home Care to be Outstanding following an inspection in August.

The service is provided by Northumberland County Council and is a short term support service which is managed in partnership with Northumbria Healthcare NHS Foundation Trust.

It provides three services, enablement, early intervention and a bridging service all aimed at supporting people to greater levels of independence following unexpected severe illness, a long term controlled illness, or care planned upon discharge from hospital. The early intervention service aims to support people who are experiencing difficulties and aims to prevent hospital admission.

At the time of the inspection, the service was providing care and support to around 58 people in their own homes.

CQC asks five questions when it inspects. Are services safe, effective, caring, responsive and well-led? South East Sector Home Care is rated as Outstanding for being effective, responsive, and well-led, and Good for being safe and caring.

A full report of the inspection has been published on our website.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:

“We found the quality of care provided at South East Sector Home Care in Northumberland to be outstanding."

“It was impressive to see how person centred the service was. People’s individual needs were really taken care of and this bespoke service reflected the changes taking place in their lives, confidence and abilities."

“The integration between social care and healthcare was making a huge difference in people’s lives, preventing avoidable hospital admissions."

“All the staff should be very proud of the care they are providing and I hope other providers look to their example of what outstanding care should look like.”

Some of the findings from the inspection included:

  • Inspectors saw a vibrant, dynamic and creative service with a strong sense of leadership, commitment and drive to deliver a service which improves people’s lives.
  • People were overwhelmingly positive about their experience of care and treatment.
  • Professionals said the service was very responsive to people's needs and flexible in its approach.


For further information please contact CQC Regional Engagement Officer Kerri James by email or by phone on 07464 92 9966. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
07 December 2017

Notes to editors

There are four ratings that CQC can give to health and social care services: outstanding, good, requires improvement and inadequate.

  • Outstanding - the service is performing exceptionally well.
  • Good - the service is performing well and meeting expectations.
  • Requires improvement - the service isn't performing as well as it should and CQC have told the service how it must improve.
  • Inadequate - the service is performing badly and CQC have taken action against the person or organisation that runs it.

Providers are required by law to display their ratings on their premises and on their website so the public can see them quickly and easily. This should be done within 21 days of the publication of their inspection report.

CQC published a comprehensive ‘state of care’ report about adult social care services from 2014 to 2017 which can be viewed on our website.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.