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CQC rates Northumberland home care service as Outstanding

23 August 2017
North STSS (Short Term Support Service) Berwick
  • Media,
  • Care in your home and supported living

The Care Quality Commission (CQC) has found the quality of care provided by North Locality Homecare (Berwick) to be Outstanding following an inspection in June.

The service is provided by Northumberland County Council and is part of the short term support service which is managed in partnership with Northumbria Healthcare NHS Foundation Trust.

It provides three services, re-ablement, crisis intervention and a bridging service all aimed at supporting people to greater levels of independence following unexpected severe illness, a long term controlled illness or care planned upon discharge from hospital.

At the time of the inspection, the service was providing care and support to nine people in their own homes.

CQC asks five questions when it inspects. Are services safe, effective, caring, responsive and well-led? North Locality is rated as outstanding for being caring, responsive and well-led, and good for safe, and effective.

A full report of the inspection has been published on our website.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:

“We found the quality of care provided at North Locality Homecare (Berwick) in Northumberland to be outstanding."

“It was impressive to see how person centred the service was. People’s individual needs were really taken care of and this bespoke service reflected the changes taking place in their lives, confidence and abilities."

“The feedback we received from people using the service, as well as their relatives was overwhelmingly positive. Healthcare professionals in partner organisations, also told us how impressed they were with the responsiveness of the service to people’s needs."

“All the staff should be very proud of the care they are providing and I hope other providers look to their example of what outstanding care should look like.”

Some of the findings from the inspection included:

  • Inspectors were told by health and social care professionals "They are an absolutely invaluable resource and service that we can link into. It's a service you can access and it's multi-disciplinary. It's excellent."
  • Relatives and professionals were very positive about the service people received.
  • The service was exceedingly flexible and responsive to people's individual needs and preferences.
  • A number of research based assessment tools were used to ensure the best possible outcomes for people.


For further information please contact CQC Regional Engagement Officer Kerri James by email or by phone on 07464 92 9966. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
23 August 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.