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CQC rates Middlesbrough care home as Outstanding

2 June 2017
  • Media,
  • Care homes with nursing

The CQC has found the quality of care provided by Nunthorpe Oaks, a care home in Middlesbrough, to be Outstanding following an inspection in February and March.

Nunthorpe Oaks provides care and accommodation for up to 56 older people some of whom were living with dementia. At the time of this inspection there were 54 people using the service.

CQC asks five questions when it inspects. Are services safe, effective, caring, responsive and well-led?  Nunthorpe Oaks is rated as Outstanding for caring, responsive and well-led, and Good for being safe and effective.   

A full report of the inspection has been published on our website.

Debbie Westhead, CQC's Deputy Chief Inspector of Adult Social Care in the North, said:

“We found the quality of care provided at Nunthorpe Oaks in Middlesbrough to be outstanding."

“People received a consistently high standard of care, because staff were led by an experienced and proactive manager who was always striving to improve the service provided."

“We saw that staff knew people using the service well, and understood their needs. It was clear that people were well cared for and staff helped them to maintain their independence and give them a good sense of self-worth."

“We also saw a service that was providing exemplary end of life care. People and their families were treated with dignity and respect, making a very difficult time in their lives a little easier."

“All the staff at Nunthorpe Oaks should be very proud of the care they are providing and I hope other providers look to their example of what outstanding care should look like.”

Some of the findings from the inspection included:

  • People received care and support in an exceptionally personalised way. Care was focused on people’s wishes and preferences.
  • People and their families were at the centre of decision making whilst working alongside professionals to get the best outcome possible.
  • People who used the service told inspectors they felt safe and could tell staff if they were unhappy. People told us staff treated them well and they were happy with the care and service received.
  • The staff team were highly motivated and enthusiastic, and committed to ensuring each person had a good quality of life.
  • Audits resulted in clear action plans to address shortfalls or areas of improvement. 


For further information please contact CQC Regional Engagement Officer Kerri James by email or by phone on 07464 92 9966. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
02 June 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.