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CQC rates Doncaster care home as Outstanding

15 December 2017
Sandrock House Residential Care Home
  • Media,
  • Care homes with nursing

The CQC has found the quality of care provided by Sandrock House Residential Care Home in Doncaster, South Yorkshire to be Outstanding following an inspection in September.

Sandrock House provides care and accommodation for up to 37 older people some of whom were living with dementia. At the time of this inspection there were 34 people using the service.

CQC asks five questions when it inspects. Are services safe, effective, caring, responsive and well-led? Sandrock House is rated as Outstanding for being effective and caring and Good for safe, responsive and well-led.

A full report of the inspection has been published on our website.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:

“We found the quality of care provided at Sandrock House Residential Care Home in Doncaster to be outstanding."

“People received a consistently high standard of care, because staff were led by a manager who was always striving to improve the service provided."

“The home used innovative and creative ideas to empower people living there, and give them opportunities to voice their opinions."

“We saw that staff knew people using the service well, and understood their needs. It was clear that people were well cared for and staff helped them to maintain their independence and give them a good sense of self-worth."

“All the staff at Sandrock House should be very proud of the care they are providing and I hope other providers look to their example of what outstanding care should look like.”

Some of the findings from the inspection included:

  • People were protected from abuse and avoidable harm.
  • The home was committed to ensuring the service constantly improved and kept people who lived there at the centre of new initiatives.
  • Medicines were managed in a safe way and people received their medicines as prescribed.
  • The service was involved in a project which ensured people received the right nutrition to maintain their calorie intake and to prevent people losing unnecessary weight and becoming malnourished.
Last updated:
15 December 2017

Notes to editors

There are four ratings that CQC can give to health and social care services: outstanding, good, requires improvement and inadequate.

  • Outstanding - the service is performing exceptionally well.
  • Good - the service is performing well and meeting expectations.
  • Requires improvement - the service isn't performing as well as it should and CQC have told the service how it must improve.
  • Inadequate - the service is performing badly and CQC have taken action against the person or organisation that runs it.

Providers are required by law to display their ratings on their premises and on their website so the public can see them quickly and easily. This should be done within 21 days of the publication of their inspection report.

CQC published a comprehensive ‘state of care’ report about adult social care services from 2014 to 2017 which can be viewed on our website.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.