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CQC rates Cheshire care home as Outstanding

Published:
23 June 2017
Service:
Riverside Point
Categories:
  • Media

The CQC has found the quality of care provided by Riverside Point care home in Warrington, to be Outstanding following an inspection in April.  

Riverside Point is a residential care home which provides support for young people and adults with autism and learning difficulties. There were eight people using the service at the time of this inspection.

CQC asks five questions when it inspects. Are services safe, effective, caring, responsive and well-led?  Riverside Point is rated as Outstanding for being effective, caring, responsive and Good for safe and well-led.    

A full report of the inspection has been published on our website.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:

“We found the quality of care provided at Riverside Point in Warrington to be outstanding."

“It was impressive to see how person centred the service was. People’s individual needs were really taken care of and this bespoke service reflected the changes taking place in their lives, confidence and abilities."

“We saw a culture at the home which was open, transparent and progressive. All the staff were committed to continually improving the service, and people living at Riverside Point, as well as their relatives were regularly consulted on how improvements could be made."

“All the staff at Riverside Point should be very proud of the care they are providing and I hope other providers look to their example of what outstanding care should look like.”

Some of the findings from the inspection included:

  • People who used the service and their relatives spoke of outstanding care. They told inspectors that the provider and staff of the service went above and beyond to ensure they received a person centred service.
  • Staff maintained people's privacy and dignity ensuring any care or discussions about people's care were carried out in private. Inspectors saw that interactions both verbal and non-verbal between staff and people who used the service were caring and respectful with staff showing patience, kindness and compassion. CQC observed that staff knew and understood the people they cared for and ensured people were provided with choices in all aspects of daily life by way of discussion.
  • Staff were recruited through a rigorous procedure.
  • Relatives and professionals were very positive about the service people received. Comments from relatives included "exceptional", "amazing" "it's a godsend" and "outstanding care provider". Health and social care professionals without exception were high in their praise of the service. Comments included "they were a breath of fresh air, definitely need more like them".

Ends

For further information please contact CQC Regional Engagement Officer Kerri James by email kerri.james@cqc.org.uk or by phone on 07464 92 9966. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
23 June 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.

 

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.