CQC rate Woodlands Nursing Home, Burgess Hill Outstanding

Published: 24 July 2017 Page last updated: 3 November 2022

The Care Quality Commission (CQC) has found the quality of care provided by a care home in Burgess Hill, West Sussex, to be Outstanding following an inspection in June 2017.

Inspectors rated Woodlands Nursing Home, Outstanding for being caring, responsive to people’s needs and well-led and Good for being safe and effective.

Woodlands Nursing Home provides personal care, accommodation and nursing care for up to 28 people, some of whom were living with dementia or had varied health conditions. 

Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said: 

“Woodlands Nursing Home is providing an exceptionally caring culture.  Staff within the service had developed a positive, caring and compassionate relationships with people, exceeding everyone’s expectations with the ethos of the service being that of an extended family."

“The commitment to high quality care was there and was reflected in how people were placed at the heart of the service. People were supported to maintain strong links with the community through meaningful imaginative activities."

“It was also great to find outstanding end of life care where people and their relatives were given exceptional support and treated with compassion throughout and following the person’s death."

“The team should be extremely proud of the work they do, and I do congratulate the staff at Woodlands Nursing Home for achieving our highest rating."

People receiving end of life care were treated with exceptional care and compassion. The service had strong links with a local hospice and a local Palliative Care Coordinator, who provided training recommendations and support for staff to provide high quality care for people nearing the end of their lives. 

The service found innovative and creative ways to enable people to live life to the full and continued to do things they enjoyed. The service was currently a pilot site for a United States based charity 'Music & Memory'. Music & Memory brings personalised music into the lives of older people and people living with dementia through digital music technology. 

The provider was innovative and set about identifying a suitable adult dog from a local dog breeder that could spend a substantial amount of time with the people as the resident PAT (pets as therapy) dog. 

The full inspection report can be found on our website.


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The commitment to high quality care was there and was reflected in how people were placed at the heart of the service

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.