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CQC rate Sunderland GP inadequate and place it into special measures

Published:
28 January 2016
Service:
Dr Rex Obonna
Categories:
  • Media,
  • GP and GP out-of-hours services

England’s Chief Inspector of General Practice has rated a Sunderland GP surgery as Inadequate and placed the practice into Special Measures following an inspection by the Care Quality Commission.

A specialist team of inspectors rated the service provided by Dr Rex Obonna as Inadequate for providing services that were safe, caring, effective, and well-led, and Requires Improvement for responsiveness.

The practice was inspected in September 2015 by an inspection team which was led by a CQC Lead Inspector. The team also included a GP specialist adviser and a second CQC inspector. A full report of this inspection has been published on this website today.

The Care Quality Commission has identified a number of areas where the provider must make improvements, including:

  • The practice must introduce effective procedures for reporting, recording, acting on significant events, incidents and near misses and ensure that learning is shared with all relevant staff.
  • Ensure safety alerts received by the practice are recorded and acted upon appropriately.
  • Make sure effective systems are in place for safeguarding children and adults and that the management and recording of significant events and serious case reviews ensures learning and reflection.
  • Ensure staff receive appropriate training as is necessary to perform their role.

CQC is working closely with the local Clinical Commissioning Group and NHS England to support the practice while it addresses the issues identified by the inspection.

Sue McMillan, Deputy Chief Inspector of General Practice said:

“It is important that the people who are registered with Dr Rex Obonna can rely on getting the high quality care which everyone is entitled to receive from their GP.

“The standard of care at this practice was not good enough. The practice did not have a clear vision and strategy. Staff we spoke with were not clear about their responsibilities. For example, the GP was not engaged with the management of the practice or aware of the responsibilities of the registered manager.

“I do not believe that the practice is likely to resolve its challenges without external support. This is why we are placing the practice into special measures.

“After a period of six months we will inspect again to check whether sufficient improvements have been made. If we find that the service provided by this practice remains inadequate, we will consider taking steps to cancel its registration with CQC.”

Patients registered with the practices being placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made.

Ends

For further information please contact CQC Regional Communications Manager David Fryer on 07901 514220.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


CQC has published a full report about Dr Rex Obonna.


Patients registered with practices which are placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made. This does not mean that these practices will close.


To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students), People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).


Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the display of CQC ratings.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.