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CQC rate The Sheridan Care Home Poole inadequate and place it in Special Measures

19 November 2015
The Sheridan Care Home
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The Care Quality Commission (CQC) has told RYSA Limited that it must make improvements to protect the safety and welfare of people living at The Sheridan Care Home in Durlston Road, Poole.

CQC carried out a comprehensive, unannounced inspection at the home in August Inspectors found that the home, operated by RYSA Limited, was failing to provide care which was safe, effective, caring, responsive or well led.

Under CQC’s new programme of inspections, all adult social care services are being given a rating to help people choose care. Overall, The Sheridan Care Home has been rated as Inadequate and has been placed into special measures.

A full report from the inspection has been published on this website.​

Deborah Ivanova Interim Deputy Chief Inspector of Adult Social Care in the South, said:

“We found that the care provided at The Sheridan Care Home fell a long way short of what we expect services to provide.

“It is unacceptable that the provider has failed to pick up on or address the safety risks identified by our inspectors.

“People are entitled to services which provide safe, effective, compassionate and high quality care and we have told the provider that they must take action as a priority.

“We are in close liaison with the Local Authority to monitor the situation and ensure people living at the home are not at risk.

“Given the shortfall in standards of care, we have placed this service in special measures and made it clear where action must be taken to address the concerns identified.

“We have already imposed a condition on the service which means they can no longer move people into the service without agreement from CQC. If we find that the service being provided remains inadequate, we will consider taking further enforcement action including possibly steps to cancel its registration with CQC."

The Inspectors identified  number of concerns within the service including

  • Most staff did not have the knowledge, experience or communication skills to be able to understand and communicate effectively with people who were living with dementia. Staff were not confident in how to safely move people. This put people living in the service of risk of injury.
  • People’s mealtime experiences were varied. Some people were supported sensitively whilst others were not given the support they needed to eat. People put people living in the service at risk of not receiving the fortified fluids and food they needed to increase or maintain their weight.
  • Medicines were not managed safely because some medicines were being administered without consultation with a pharmacist, some creams were not correctly labelled and some people did not have plans for their as needed medicines.
  • Staff did not know enough about people as individuals to be able to provide personalised care.

Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.


For further information, please contact John Scott, Regional Engagement Manager on 077898 75809. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report on The Sheridan Care Home.

Since 1 April, providers have been required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. Further information on the display of CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.