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CQC rate Sheffield care home inadequate and place in Special Measures

5 August 2016
  • Media

The Care Quality Commission (CQC) has told Carrwood House, Sheffield that they must make improvements to protect the safety and welfare of people living there.

CQC carried out an inspection on 27 and 29 April 2016. Inspectors found that the care being provided at Carrwood House was failing to provide care which was safe, effective, caring, responsive or well led. The home has been rated Inadequate overall and continues to be in special measures.

The report published by CQC can be found at:

At the previous inspection on 9 and 12 October 2015 the service was rated Inadequate and placed into special measures by CQC. This inspection found that there were not enough improvements to take the provider out of special measures. CQC is now considering the appropriate regulatory response to resolve the problems found.

Care records were not complete or up to date. There was no evidence that people's views and aspirations were taken into account when care records were reviewed.

Inspectors found that not all medicines were stored safely and found gaps in medication administration records which meant people may not always have been given their medicines at the right time. Medication administration records were not regularly audited to check that medicines were given to people as prescribed.

Some of the findings from the latest inspection included:

  • The inspection team saw that safe recruitment procedures were not always followed by Carrwood House to ensure that all the required information and documents were in place before staff commenced employment. These procedures were required to verify people employed by the service were suitable to work with vulnerable adults.
  • Prior to the inspection CQC were made aware of a number of allegations of abuse of people living at Carrwood House by some members of staff. The registered provider had not informed CQC of any of these allegations, which they are required to do.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:

“People who use care services are entitled to services which provide safe, effective, compassionate and high quality care. It is a matter of significant concern that Carrwood House has let down the people in its care and this must not continue.

“We have been working with Sheffield City Council and Sheffield Clinical Commissioning Group to ensure that people living at the home are not placed at risk. We will continue to monitor this care home if not enough improvement is made we will not hesitate to take further enforcement action.”


For further information please contact CQC Regional Engagement Manager David Fryer 07901514220 or Kerri James on 07464 92 9966 Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters.

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


Special Measures

All adult social care services inspected since 1 April 2015 that receive an overall rating of Inadequate will be placed into special measures by CQC. The regime is designed to make sure there is a timely and coordinated response to inadequate care and we will use it alongside our enforcement policy. 


When a service is in special measures it is the provider’s responsibility to improve, seeking appropriate support from its own resources and from other relevant organisations. When we can, we will signpost providers to improvement support agencies.


Those services will be inspected again within six months. If a service demonstrates improvements and is no longer rated as inadequate for any of the five key questions we will take it out of special measures. If sufficient improvements have not been made and there remains a rating of inadequate for any key question or overall, we will take further action which may include cancelling the registration of that service. 


More information can be found on our special measures process here: 


Since 1 April, providers have been required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. For further information on the display of CQC ratings, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.