CQC rate Providence Surgery in Bournemouth as Outstanding

Page last updated: 12 May 2022

The Care Quality Commission has found the quality of care provided by Providence Surgery in Boscombe, Bournemouth to be Outstanding following an inspection carried out in October 2015.

Under CQC’s new programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

Inspectors rated the practice at Walpole Rd, Boscombe, Bournemouth, Good for being safe, effective and caring while rating it outstanding for being well led and responsive to people’s needs. A full report of the inspection has been published today.

Ruth Rankine, Deputy Chief Inspector of General Practice, said:

"We found that Providence Surgery is providing an Outstanding service, particularly for people whose circumstances may make them vulnerable and at risk.

“We were particularly impressed with the practice’s work to drive improvements to services for its patients and the commitment of all staff to continuously improve.”

“The culture of the practice focused on community engagement and being central to community life. This culture benefited the emotional and physical well-being of the patients. In addition we noted many individual acts of care, compassion and kindness towards patients, by members of the practice team.”

Professor Steve Field, Chief Inspector of General Practice, said:

“I am delighted to highlight the exceptional standard of care which is being provided at the Providence Surgery.

"Throughout the inspection we were particularly impressed by the way the practice worked with the public to shape its service to meet the needs of its patient groups.

"The GPs and all their staff deserve the credit for this Outstanding service."

The report highlights a number of areas of outstanding practice, including:

  • All GPs had specialist training on substance misuse and detoxification protocols. Care for patients with mental health and/or substances misuse was shared with the mental health team and detoxification programmes were offered at the practice. This ensured consistency of care and consistent parameters for the type of care provided.
  • The practice had in house MRI scanning, X-ray and ultrasound facilities to enable patients to have examinations carried out promptly. We saw a pregnant woman who had been to the practice for the 20 week scan, and they said it made their care much easier. The ultrasound service was developed and paid for by the practice and had a waiting time of one week for a scan to be done.
  • A GP from the practice visited the local night shelter for homeless people on Monday to Friday evenings to provide medical care.
  • The practice worked with the local community in particular the Boscombe Community Forum to shape the future of the community. The forum’s purpose was to raise awareness of issues affecting the community and acting as an information exchange of what services are available to people. Such as local Healthwatch, Citizen’s Advice and Drug and Alcohol support


For further information please contact CQC Regional Engagement Manager John Scott on 07789 875809 or, for media enquiries, call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Find out more

Read our reports about Providence Surgery.

The culture of the practice focused on community engagement and being central to community life. This culture benefited the emotional and physical well-being of the patients.

Ruth Rankine, Deputy Chief Inspector of General Practice

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.