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CQC rate The Horder Centre, Crowborough as Outstanding

16 May 2017
The Horder Centre
  • Media,
  • Hospitals

The Care Quality Commission has published a report on The Horder Centre, Crowborough in East Sussex. 

This follows an inspection visit in January 2017 which was carried out as part of CQC’s scheduled inspection programme for 2016/17. Overall, The Horder Centre was rated as Outstanding. While being rated Good for being safe and well led and Outstanding for being caring, responsive and effective.

The full report is available on our website.

Vanessa Ward, CQC Hospital Inspection Manager, South East, said: 

“It is inspiring to see that The Horder Centre was consistently ensuring their values were embedded throughout the organisation from ward level to board level and was developed as part of their performance management. This was part of 'The Horder Way’, which all staff were requested to sign up to as part of their induction."

“This meant that staff went the extra mile and the care patients received exceeded their expectations."

“The team should all be extremely proud of the work they do. I congratulate the staff at The Horder Centre for achieving our highest rating.”


For further information, please contact John Scott, Regional Engagement Manager on 077898 75809.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Whenever CQC inspects it will always ask the following five questions of every service:
  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Since 1 April, registered providers of health and social care services have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.