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CQC rate Eastmoor Health Centre, Wakefield as Inadequate

Published:
14 July 2017
Service:
Eastmoor Health Centre
Categories:
  • Media,
  • GP and GP out-of-hours services

England’s Chief Inspector of General Practice has placed a Wakefield GP practice - Eastmoor Health Centre - into special measures following an inspection by the Care Quality Commission in April.

Inspectors rated the practice inadequate for ‘safety’, ‘effectiveness’ and ‘well led’ measures and requires improvement for ‘responsiveness and caring’.

Overall the service has been rated as inadequate. A full report of the inspection can be found on our website.

The report highlights a number of areas of concern including:

The practice had no patient participation and in many areas the national GP patient survey showed that the practice was rated by patients below local and national averages.

Inspectors found that staff meetings were held infrequently and that staff appraisals had not been rolled out to all staff. In addition there was evidence of limited oversight, monitoring and supervision of staff in some specialist areas of work.

Alison Holbourn, Deputy Chief Inspector of General Practice for the North, said:

“This practice was last inspected in October 2016 when it was rated ‘requires improvement’. It is worrying to report that at this latest inspection, the service had deteriorated. Providers should use our inspection reports to understand the problems and to rectify them as a matter of urgency."

“The arrangements the practice had in place for managing medicines, including emergency medicines, was inadequate. We saw evidence that not all medicines and patient safety alerts had been monitored or actioned. Records of alerts and action taken, where these were kept, were incomplete. This is of particular concern as the service had been previously notified and warned of this in August 2016."

“We always inspect the quality of care for six population groups - Older people; People with long term conditions; Families, children and young people; Working age people; People whose circumstances may make them vulnerable and people experiencing poor mental health. At the October 2016 inspection each of these categories had been rated as requires improvement. However at this latest inspection I am very disappointed to report that the practice is rated inadequate in all six groups. These areas will need to be addressed as a matter of urgency."

“It is important that the people who are registered with the Eastmoor Medical Practice can rely on getting high quality care and due to the concerns identified during this inspection, CQC has placed this service into special measures. It will be inspected again within six months if they are still operating. The service will be kept under review and if needed could be escalated to urgent enforcement action and if there is not enough improvement we will move to close the service.”

Ends

For further information, please contact David Fryer, Regional Communications Manager - North, on 07754 438750.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
13 July 2017

Notes to editors

Under CQC’s new programme of inspections led by Professor Steve Field, Chief Inspector of General Practice, all of England’s GP practices are being inspected and given a rating.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.