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CQC rate Dr M L Swami and Partners, Reading as Inadequate

14 May 2015
Dr M L Swami & Partners
  • Media

England’s Chief Inspector of General Practice has placed an Berkshire GP practice into special measures following an inspection by the Care Quality Commission.

A specialist team of inspectors has given Dr M L Swami and Partners in Russell Street, Reading an overall rating of Inadequate. The practice has been placed into special measures.

Under CQC’s new programme of inspections, led by Professor Steve Field, Chief Inspector of General Practice, all of England’s GP practices are being inspected and given a rating.

Dr M L Swami & Partners was inspected in January by a CQC team which included a CQC lead inspector, a GP specialist adviser and a Practice manager specialist advisor.

A full report of this inspection has been published on the CQC website today.

Ruth Rankine, Deputy Chief Inspector of General Practice said:

“The way in which the partners operated the service failed to meet the fundamental aspects of good health care that people have the right to expect - high quality, compassionate and safe. There are significant issues to be resolved and the practice can receive the required support to improve through the special measures programme.

We will re-inspect the practice within six months to check whether sufficient improvements have been made. If we find that the service provided by this practice remains inadequate, we will consider further enforcement action."

The Care Quality Commission has identified areas for improvement, which included:

  • Ensure there are systems in place to regularly assess and monitor the quality of the services provided, and to identify, assess and manage risks relating to health, welfare and safety of patients. This included infection control audits, correct and appropriate levels of suitably trained staff and arrangements are in place to deal with emergencies and major incidents.
  • Ensure staff receive regular appropriate training, specific to their role which includes, training in safeguarding, infection control and chaperoning.
  • Ensure systems are in place to monitor fridge temperatures and that systems are in place for all medicines to be stored safely and securely.


For media enquiries, contact John Scott, Regional Engagement Manager, on 077898 75809 or contact CQC’s press office on 020 7448 9401, during office hours, or, out of hours, on 0778 987 6508. For general enquiries, call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report on Dr M L Swami and Partners.

Patients registered with practices which are placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made. This does not mean that these practices will close.

This is among the first GP practices to receive a rating following the introduction of our new inspection regime, which features specialist teams including GPs and practice nurses and trained members of the public.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students), People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.